WjacketReviews of wjacket.com

The items are advertised in NZD but when you checkout you pay in USD. I complained and received a small refund. I received the jacket which was ok but far too small so as others have said the sizing was all wrong. I complained requesting a replacement and was offered a 30% reduction on a replacement and I keep the one I have or I could return it overseas after jumping through numerous hoops, at my expense. After that I would only get a credit note! What an absolute con! This bears no relation to the claims on their website of easy return and 100% refund. Do not order from this company. I will write this off as an expensive mistake but I wouldn't want others failing for this. I wish I’d read these reviews before I’d bought anything from them.

I have now spent over Au$200 and still have no jacket that fits me. I succumbed to the marketing and bought a second and third jacket for friends at a reduced prices, but the sizing, for Australian plus sizes at least, is very misleading. I am a 20-22 but even the 4XL (said to be size 30!) is too tight to be comfortable buttoned up. The 3XL fit my friend, who is an 18. And the "easy return" cost $65 for postage to Italy for 2 jackets.

Received my jacket today. A great fit and feels nice on. Very pleased with the colour too.

I purchased a jacket in size 2XL which according to the company’s size guide was larger than my usual size. The jacket was far too small across the waist and hips. It was difficult to contact the company regarding return of the jacket but eventually was offered 2 options - return the jacket (to Italy at an horrendous cost) or keep it and receive a 30% discount towards purchasing another. I needed the jacket for an upcoming trip so ordered another in size 4XL to ensure lots of extra room. It arrived yesterday and is the identical size of the 2XL jacket, in no way any larger so also totally unwearable. The company’s response - same as first time round. I’m not spending MORE money to post it back to them. I’m out of pocket over $105 USD and still don’t have a jacket for my upcoming trip. Avoid this company like the plague

I wanted to order a jacket the price was 59 New Zealand dollars. Went through the whole process and at the last moment the price changed to US dollars - Twice the price!!! Luckily I saw this before pressing the pay now button. This is really manipulative dishonest marketing

Sizing not correct, took weeks to receive the jacket. When I tried to do a return online it would not accept the photos I uploaded even after reducing the size. I emailed customer support. No response, and finally sent an email direct from their website. Only to be told I had 48 hours to get the parcel to the post office for return. Not happy. Won't be returning at the ridiculous cost with tracking required and won't be purchasing again!

Prompt customer service with a problem resolved without a hassle. Love my jacket, lovely fit, great fabric.

Not true to size. Fake pockets. Difficult returns process