WjacketReviews of wjacket.com

I ordered the striped Black carbon jacket. It is well made and very stylish. It has beautiful stripe detail on cuffs and hood. Shipping was speedy and when I opened the package I was very impressed with the quality of this jacket. I am an Australian size 8-10 and ordered a medium which fits well, leaving plenty of room for warm clothes underneath.

Good quality stitching, soft material, measurement charts accurate

Absolutely a nightmare. Supplier sent wrong size. Tried to return but it's endless e-mails to and from a person named "Millie". Each request for a return address is met with further requests from Millie. Before I ordered this coat, I checked the website and it said it was in the US. Upon deliver, the package indicated an address from China. Total scammers. DO NOT ORDER FROM THIS COMPANY. THEY MISREPRESENT THEMSELVES.

The coat is pretty but is at least 2 sizes too small. While the website says 2-8 business days for shipping in the US, it took almost a month and that was after I emailed "Millie" to ask where it was. When I asked about returning, I had to take pictures of the item AND the packaging before they would give me directions on how to return. Then, I'm supposed to return it to Italy even though it came from a US address AND I'm supposed to send them the tracking number. Why do I have to return it to Italy when the website says the company is based in New York and the package came from California? What a mess!

The Wjacket is exactly what I was after for my upcoming trip to Europe. It’s beautifully made, light weight but warm and a great array of colours. While I have had issues with sizing, Millie has provided outstanding customer service to accommodate refunds and exchanges.

The jacket arrived in a timely fashion, in perfect condition and was well made and lovely. Sadly, it did not fit me very well and i had to contact customer service. I cannot say enough about their customer service representative, Millie, who was incredibly responsive and helpful. I was sad that this beautiful, well made jacket was not the right fit for me yet, i couldn’t have asked for better assistance with the return and refund. I highly recommend WJacket for their excellent products and incredibly responsive customer service.

I put 5 stars in the hope and trust of a positive experience. I have not purchased a jacket yet, but want to. I am reading reviews on Trustpilot stating good quality but some sizing problems. Can previous purchasers in Australia who are size 14 please let me know what size I should buy. Sizing info. says M is 12 to 14 and L is 16 to 18. For me, I would be thinking maybe 14 to 16 so size M may be too small, but L reads too big, and I am not confident with the measurements from the feedback I read. Grateful for information which will no doubt help others too, so thanks in advance.

Great quality and fast service. As long as you're aware of smaller sizing, then should be a great buy!