WjacketReviews of wjacket.com

Great travel coat. Don’t confuse the wjacket sute site for the Converslyt ( don’t forget to add the t) jacket. That site seems to have the same photos as on the wjacket site but their jackets aren’t waterproof - they are a very poor imitation. Just use the wjacket site and you will be fine. Conversly looks like a SHEIN type site when you look further. Good luck!

I had to exchange my coat for a larger size. Customer service was very responsive and explained the return process fully. There was lots of communication and the woman I was dealing with was extremely helpful and friendly. She even checked to see when my order was processed and let me know that it was on its way. Great customer service!

The process was fairly easy and the cost arrived within a reasonable timeframe Very happy with my coat.

WJacket says it has easy returns but BS. You have to take pictures of the items you just received and wait for approval to return. They give you an address in Italy for customers in North America when their customer phone line is in New York. They have an office in Jamaica, New York. Customers have to pay for return shipment to Italy that is more than the cost of the return. What is up with that??? What is up with their distribution and returns? WJacket doesn't return calls or answer emails once they give the Italy return address. UPS asks for a person contact but WJacket will not provide it. Not happy with customer service!! I am calling this out on Youtube and Facebook!!!

I ordered a powder blue jacket but received the wrong colour. I asked for details on how to return it for an exchange and was told I would need to send photos of the item. I did this and was provided with a return address in Italy but I had to pay the $45 postage. When I complained about this I was told I could only get an exchange for 100% of the original item if I wrote a positive review! And my conscience won’t allow me to do that. So please be warned that if they stuff up your order then you are basically screwed unless you are willing to lie about their mistake.

I haven’t purchased yet but confused about sizing. I’m an Aussie size 18 but according to sizing chart I need 3XL which equates to Au 28-30. Ladies should I buy according to size chart or my normal size. Please help

I ordered the emerald green windbreaker and I'm so happy with it. Size, colour and fit are perfect. Living in windy Perth and enduring one of our hottest summers, I'm looking forward to winter months to enjoy wearing my beautiful coat.

I bought my first jacket and it took forever to get here (I am in Australia) but the quality was superb for the price. I was so impressed that I ordered another one in a different style with a top zippered pocket which I thought would be great to just put my phone and $20 note in if I went for a walk. This one took only days to get here (?) but the pocket is just for show and although the zip works there is no pocket!! I can sew so I will make a pocket and sew it in but I am disappointed as the coat is not as I thought. Will not be returning as there are several horror stories about returns. Such a shame as the coats are well-made.