The Windbreaker is a timeless year-round jacket that is equally stylish and comfortable. Its ageless classic appeal makes it stand apart since it will be in fashion for years to come.
Wjacket (wjacket.com) has 209 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
Also known as
wjacket.com
Website
wjacket.com
Category
Clothing & Underwear
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 28% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I bought a jacket and paid £55 on 3rd October - to date 22nd October - they have my money and I have no jacket. No reply to my emails either - what a rubbish company!!
Response from WjacketOct 29, 2024
We’re sorry to hear about your experience and apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. Could you please email us at "[email protected]" with your order details? This will allow us to investigate further and resolve this for you as quickly as possible. Thank you for your patience, and we look forward to assisting you.
NN
Nicole N.
Sehr schlechter Service
Sehr schlechter Service! Ich habe ein defektes Packet mit falsches Inhalt erhalten und auf mehrere Mails keinerlei Rückmeldung bekommen! Bitte keine Geschäfte mit dieser Firma machen
Response from WjacketOct 29, 2024
Wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen entstanden sind. Wie wir per E-Mail besprochen haben, wurde Ihre erneute Lieferung bereits genehmigt und wird in Kürze auf dem Weg zu Ihnen sein. Darüber hinaus legen wir Ihrer Sendung ein Geschenk bei, als Zeichen unserer Wertschätzung und als Entschädigung für die Unannehmlichkeiten, die Sie hatten. Vielen Dank für Ihre Geduld und wir freuen uns darauf, dies für Sie in Ordnung zu bringen.
HK
Heike K.
Bloß nicht kaufen!!!
Bloß nicht kaufen!!!! Die Größenangaben stimmen nicht! Wollte zurück schicken und/oder umtauschen. Zig Emails geschickt,auch mit Fotos. KEINE Antwort!!! Über Homepage Rücksendung versucht. Der eine Button funktioniert nicht. Somit ging nichts mehr weiter! Die positiven Bewertungen auf deren Homepage können alle nur gefälscht sein! Nie wieder!!!!!
Response from WjacketOct 29, 2024
Wir entschuldigen uns für die Unannehmlichkeiten, die Sie bei unserem Rücksendeprozess hatten. Wir haben Ihnen die Anweisungen zur Rücksendung bereits per E-Mail mitgeteilt und Sie können das Paket nach diesen Schritten zurücksenden. Sobald wir den Artikel erhalten, bearbeiten wir umgehend Ihre Rückerstattung. Vielen Dank für Ihre Geduld und lassen Sie uns bitte wissen, wenn wir Ihnen sonst noch weiterhelfen können.
MJ
Mrs Janet W.
I just can’t get this company to answer…
I just can’t get this company to answer my emails!! The coat is too small and I wish to exchange…. But nothing 🤷♀️
Response from WjacketOct 29, 2024
We apologize for any communication issues you've experienced. We did respond to your email regarding the exchange, and we'll resend it to you right away. Please be sure to check your spam or junk folder, as sometimes our emails can end up there. Thank you for your patience, and we look forward to resolving this for you!
JG
Jennifer G.
WJACKET.APPALLING.DO NOT BUY.
WJACKET.APPALLING.DO NOT BUY.order WB33441
The jacket is wrongly sized, I carefully checked all measurements before buying, it was too small.
Garment was sent from UK to UK.
However, after 4 email requests, I was eventually told told I had to return to Italy. It cost me £17 in postage.
I did everything I was asked to do, I sent tracking details etc.
Today,after checking the tracking,THE RECIPIENT HAS REFUSED TO ACCEPT THE RETURN,IT IS NOW BEING SENT BACK TO ME.I AM APPALLED.
29/10/24-UNTRUE- this reply below from WJacket states a full refund has been sent-where is it?!!!There is no refund showing on my Paypal account!!!!
30/10/24 NO EMAIL,NO MONEY REPAID.
31/10/24-UPDATE-I HAVE NOW RECEIVED AN EMAIL STATING THE MONEY WILL BE PAID BACK IN 10 DAYS,I WILL UPDATE WHEN I HAVE RECIEVED IT.
6/11/24 I HAVE FINALLY RECEIVED MY REFUND FROM ELIZIA LTD,I OPENED A CASE THROUGH PAYPAL.
THIS MOST DEFINATELY HAS NOT BEEN AN 'EASY RETURN' AS ADVERTISED!!!!!
24/11/24 I have been asked for further details,although I've been communicating with themfor 2 months-ORDER NUMBER WB33441
Response from WjacketOct 29, 2024
We apologize for the inconvenience you experienced with our return process. We’re also unsure why the package was returned to you, and we understand how frustrating that must be. To resolve this, we have already issued a full refund for your order and sent you the details via email. Thank you for your patience, and please let us know if there’s anything else we can assist you with.
SH
Sharon
Scammers
I bought the recommended size XL, but it is tight through the bust, so I can't layer with a sweater, etc. I tried their website online return page 5 times but it won't download. I have sent 3 emails to the company requesting guidance for the return, but no response. My advice is to avoid doing business with this company.
Response from WjacketOct 29, 2024
We apologize for the inconvenience you encountered with the sizing and with reaching us for a return. We do accept returns for refunds or exchanges, and we’d be happy to assist you further. Please email us at "[email protected]," and we’ll ensure you receive the support needed to complete your return. Thank you for your patience, and we look forward to helping you resolve this.
BP
Beverly P.
The perfect jacket
The jacket is a perfect fit - I selected a large I’m 5ft2.love the deep pockets & the wide elastic wrists & the colour -a light grey which I see as a light blue!!!
Response from WjacketOct 29, 2024
Thank you for your lovely review! We're thrilled to hear the jacket fits perfectly and that you love the deep pockets and unique color. Enjoy wearing it!
CM
carole M.
Happpy customer
Recently bought a jacket was very happy with product size was great and was well made .when I hadn’t recieved product after week I emailed company they responded quickly and as it happened I recieved product that day it took 10 days from Europe to NZ Thankyou Wjacket
Response from WjacketOct 29, 2024
Thank you for your wonderful feedback! We're so glad to hear that you’re happy with your jacket and that the size and quality met your expectations. It’s great to know our team was able to assist you promptly, and we appreciate your patience during the shipping process. If you need anything else, feel free to reach out!
