JoyReviews of withjoy.com

Had to book a hotel for a wedding via this company, due to the wedding party having block booked for guests. Firstly, more expensive than booking direct, but that's nothing compared to my main complaint. I Booked 2 rooms, 4 months in advance. Paid the full amount in one transaction. Confirmation and invoice received, job done! When we arrived at the hotel in Bristol, we were told payment for just one room had been received. We produced the invoice and proof of payment, but the hotel receptionist said they couldn't do anything about it, they only had one room paid for. We were left with no choice but to pay again for one room. 6th October, I contacted Joy/Nuitee, via email, explained what had happen and provided all necessary info. A travel consultant, Noura, said they would investigate. Several emails later...... 8th October, they agreed to a refund. Will take 5-10 days. 11 days later, no refund. I sent another email. 22nd october, "specialised team" will ensure it's completed as soon as possible. 23rd October, it's being processed, and should reflect in my account within the next few business days. 30th October, apologies, management will review my refund status urgently and keep me informed. No contact since. At first, I did not want to contact our bank as I suspected they would, with the evidence provided, just retrieve the money from the hotel, whereas, it was Nuitee at fault. I did inform the bank as the return window would have closed. As I suspected, they took the money from the hotel. In my opinion, all a bit fishy. They took one payment of £435.28, only pay £195.00 to the hotel, probably knowing full well, any bank would only be able to retrieve the second payment. I have my money back, no thanks to Nuitee/Joy/Noura, who have have just blatantly lied! I will be informing all relevant governing bodies.

Booked at my brothers wedding venu of his choice (a hotel) through these guys but although they confiemd the booking they placed the order as room only, pay on arrival - they didn't then pay the hotel... totally ruinned the whole event for us and the hotel manager spent literally the whole day hastling us for payment even though we'd paid online. (Dont worry thw hotel is getting a bad review too!) A quick call to the customer service resolved it, but finding their number, getting through and making good headway on this issue took all day and ruinned the event for so many guests who had the same problem. Not a good experiance. Avoid at all cost.

Avoid at all costs. Horrendous experience with this company. Booked a hotel for a wedding through their website, arrived at the hotel and they don’t have my reservation. Joy had taken my money and not actually booked my hotel! Had to pay for another room and Joy now unresponsive to requests for a refund. Terrible company.

DO NOT USE THIS COMPANY! My sister booked 3 nights for my nephews wedding and could not make it for health reasons. Since the reservation is non-refundable, We contacted them to say we wanted to transfer her room over to my son but only needed 2 nights and not 3 and already paid her for all 3 nights. We have the emails proving that we requested that and they confirmed it but they only booked my son for 1 night forcing us to have to pay for the 2nd night. Since we used Joy, the hotel couldn't assist us and Joy has refused to fund us for the single night we had to pay for even though we have email confirmations from them stating we needed the 2 nights only to discover when we checked in they reserved us the one night only. DO NOT USE JOY! They only care about taking your money and have THE WORST customer service.

DO not use this website as they lie in their advertising. We spent weeks getting a card and website set up, and upon checkout they say they cannot delivery the cards to Europe. They even let you add European countries to the guest list, but you cannot even place an order from here. Absolute waste of time. Terrible company. Do not use them. There are better alternatives.

Made a hotel reservation through Joy for a wedding and on arrival they had given away my room. I have been trying to get a refund for two months now and they refuse. It's subcontracted to nuitee whose customer service is abysmal and Joy have done nothing at all.

Don't go near this mob. Tried to making a booking from the link provided. What a disaster. My card was declined. Stupidly tried another card. Declined! But the transactions actually went through. One bank told me this lot were bad and cancelled the card and transaction. The other is investigating it. I rang the hotel directly and booked and it was cheaper!!!

I had an amazing experience using the site. It was easy to build our wedding website and manage our RSVPs. We used Honeyfund instead of a traditional registry, and I appreciated the seamless integration. I also printed thank you cards through Joy, which was super easy to do.