JoyReviews of withjoy.com

The support agent was helpful, if a little slow to respond. I was trying to order additional recipients for digital invitations. It turns out, the only way to do that is to get a stripe.com link, pay it, then take a screenshot of the payment! Then the agent could add the additional recipients to my account. This is a completely insane process to make a digital purchase.

VERY quick response time. And y'all are so very gracious--not to mention helpful. : )

The website back end is not great. There is no way to easily see who rsvp'd and who didn't...you have to go to the manage guest list page and scroll over. And we have found that this isn't updating with people's responses consistently. Maddening. I find the site not intuitive or well designed for what we expect. There must be better options out there.

Great service, easy to use and very helpful to organize my event.

Overall, we had a satisfactory experience using WithJoy. Things we liked: - good selection of designs and layouts - free - (sort of) customizable - (halfway) Venmo integration. This was a nice feature to have connected in easily. About 60% ready for primetime (would like to see native API-level integration) Things we didn't like: - The registry functionality is HORRIBLE. Please avoid it at all costs. Its main purpose is to get affiliate link royalties off purchases and doesn't allow guests to use their store accounts (i.e., Amazon) to get free Prime shipping or % cashback with their Amazon Visa card. Big bust. - The Guest List table is very unintuitive. Could really benefit from a UI/UX audit. Many non-standard ways of doing things. Super confusing. Frustrating. - In general, the entire website's design/editor features are unintuitive and require a lot of time invested to figure out how to do things. Overall, you get what you pay for (free = subpar product not ready for primetime, yet used by thousands because of lack of quality alternatives). We chose WithJoy over TheKnot and Zola, and we are still happy with that decision (we tried out TheKnot and Zola briefly, but they were even worse 🥲). I guess they have to make money somehow, but an unintuitive and frustrating UI is not a way to encourage that.

Really appreciate the free software. Very user intuitive. Only wish is that the individual pages were more customizable.

It has quite a lot of features

Designing the website was frustrating. We typed in our information, and then wanted to use the “design” feature. It did not transfer smoothly to a different layout, so we wanted to go back, but the website wouldn’t let us revert it to the original layout. We like how our website turned out in the end, but we spent much longer than we had hoped to making it because the user interface was not very intuitive. I’m glad that it was free.