Melaina T.
Pick a Better One, Run Far Away!
The wedding website that we created is beautiful and I am proud of it, that is the second star. The one star is for this incredibly glitchy platform that makes planning your wedding, infinitely more stressful. We did a lot of research on which platform to use and ultimately selected Joy due to its advertisements as easy and all in one place, and it would make our planning easier. What a mistake that was. We have spent countless hours chasing down refunds from the registry, trying to add items to it, our discount would not work, the items were constantly showing as available but only 3 gifts on our entire registry were in stock and shipped regularly, only 3. Every other one of the 22 gifts that were purchased we had to chase down, track, replace items, spend additional money to get it shipped when unavailable, and on top we were advised to buy something we did not want by Joy just because they wanted us to use a credit for something and not give us a refund. It is criminal to withhold people’s money for something that they paid for, not ship the item, and then make them find something they don’t want. Nothing about this was easy and the amount of hours I have spent going back and forth with customer support should be billable at this point. I was sharing a very emotional experience with this registry and my frustrations, asking or begging rather for a solution and in the same thread the same person forgot entirely my situation, couldn’t even be bothered to read through an email thread that they were responding to. The advice I would provide to any engaged couple, wanting to enjoy the wedding planning experience is to run FARRRRRRR away from this website and pick a different one. Do Not Give Them Your Money!
Response from JoyMay 22, 2026
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