WiseyReviews of wisey.app

Response from WiseyAug 21, 2024

Dear Auden! Thank you for sharing your feedback. We are sorry to hear about your experience. Please know that we only apply charges with the customer’s consent, and we strive to be transparent about our policies, including cancellations. Do not hesitate to contact our Customer Support at [email protected] email address if you need assistance or instructions on how to cancel the subscription. We look forward to hearing from you at your earliest convenience. Cheers!

Response from WiseyAug 21, 2024

Dear Valued Customer! Thank you for sharing your feedback with us. We are genuinely sorry to hear about your experience with our platform and the quiz. Your concerns about the accuracy and integrity of the quiz results are important, and I want to address them directly. The quiz is intended to be a tool to help users better understand certain tendencies that may relate to ADHD, but it’s clear that the results you received were not helpful or accurate. We take the accuracy of our tools very seriously, and your experience shows that we need to review this aspect of our service to ensure it’s functioning as intended. Please know that we are committed to improving our services and addressing any issues that our users encounter. We appreciate you taking the time to share this feedback, as it helps us identify where we need to make changes. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to our support team at [email protected]. We’re here to help and are committed to making things right. Have a wonderful day!

Response from WiseyAug 21, 2024

Dear Aimee! Thank you for sharing your experience with us. We are truly sorry to hear that you’ve had such a disappointing and frustrating encounter with our platform. Your concerns, especially regarding privacy and transparency, are very serious, and we want to address them directly. Firstly, we sincerely apologize if our privacy policies were unclear or if they made you uncomfortable. We are committed to protecting our users' information and ensuring transparency in how we handle data. The experience you've described is not in line with our values, and we want to investigate this further to ensure that your concerns are addressed. Regarding the "free" e-book offer, we are sorry that the terms were not more clear. It’s important to us that our customers fully understand any charges associated with additional services, and we regret that this wasn’t the case for you. Your trust is essential, and it’s clear we fell short in maintaining that trust. Please know that your feedback will be shared with our team to prevent similar issues from arising in the future. If you’d like to discuss this further or if there’s anything more we can do to address your concerns, please don’t hesitate to reach out at [email protected]. We are committed to learning from this and making improvements. Take care!

Response from WiseyAug 20, 2024

Dear Valued Customer! Thank you for sharing your concerns with us. We are truly sorry to hear that you feel this way about our platform. Our goal is to provide meaningful and supportive content to help our users, so it’s disheartening to hear that you found the material lacking in substance. If there are specific areas where you feel the content fell short, please share them with us. We're committed to ensuring that our platform provides real value and that every user feels supported in their journey. Please reach out to our customer support team at [email protected] if you’d like to discuss this further. We’re here to help and are dedicated to making things right.

Response from WiseyAug 18, 2024

Dear Isaak! Thank you for your feedback. We are sorry to hear that you feel our sales tactics are predatory and have caused you frustration. Our intention is never to take advantage of anyone, especially those who may be more vulnerable to impulsive decisions. If there’s anything more you’d like to share or discuss, we’re here to listen and address your concerns directly at [email protected]. Thank you again for sharing your experience with us.

Response from WiseyAug 18, 2024

Dear Valued Customer! Thank you for your feedback. We are truly sorry that your experience with us led to these feelings of frustration and distrust. We recognize that creating a supportive environment for those with ADHD and other cognitive challenges requires careful consideration, and it's clear that our approach has not aligned with your expectations. Your concerns about the marketing tactics and the design of the app are taken seriously. Your feedback highlights areas where we need to improve, and we appreciate you bringing this to our attention. If there’s anything specific you would like to share or if there’s anything more we can do, please feel free to reach out at [email protected]. Thank you again for sharing your thoughts with us. Cheers!

Response from WiseyAug 17, 2024

Dear Valued Customer! Thank you for sharing your feedback, and we sincerely apologize for the frustration and dissatisfaction you've experienced. We regret that our refund policy did not meet your expectations, and we understand how disappointing it must have been to feel that the program wasn't a good fit for you. We want to clarify that all charges on our platform are carried out with the explicit consent of our customers, and our Terms and Conditions are prominently displayed on the sales screen before any purchase is made. This is to ensure transparency and provide our users with the necessary information before proceeding with any transaction. Your feedback about the program feeling generic is valuable to us, and we’ll share this with our team as we work to improve. If there’s anything more we can do to assist you, please don’t hesitate to reach out at [email protected]. We are here to help, and we want to ensure that your experience with us is handled with care. Have a great day!

Response from WiseyAug 15, 2024

Dear Sharon! Thank you for sharing your feedback. We understand the concern over this. We apologize for any misunderstanding regarding our subscription billing and refund policy. We strive to provide a valuable service, and we regret that your experience did not meet your expectations. We’d like for our support team to take a look at this with you. Please write in to our support agents directly at [email protected], so a member of our team can get some additional information from you, and investigate. Have a sunny day!