Piyush B.
Do NOT get this service
I brought a subscription a month ago, but after a few days found it didn’t suit my needs. Unfortunately I forgot to cancel it and got billed a monthly fee of AUD 89.56 without getting any notice of my subscription. Then I emailed their support team and they offered me a lifetime plan, which I didn’t care for as all I want is my money back. This app is very generic and they didn’t give any sort of notice or detail about the subscription renewal. I emailed the support team again and they responded with NOTHING after 13 hours. Please do yourself a favour and do not use this website as they seem to be preying on people with mental health issues and exploiting them for their own gain.
Response from WiseyAug 26, 2024
Dear Piyush! Thank you for sharing your feedback with us. We apologize for this issue and promise we are working on enhancing the performance of our app in every way. We are sorry to hear about your experience with our billing practices. We strive to provide clear information about our pricing structure, and we apologize if there was any confusion. We understand your concerns about the structure of the plans and the challenges you've faced with our customer service process. We will take your feedback seriously and work towards making improvements in these areas. If there's anything specific you'd like us to address or if you have further feedback to share, please don't hesitate to reach out at [email protected]. Your satisfaction is important to us, and we appreciate the opportunity to make things right.