WiseyReviews of wisey.app

Response from WiseySep 7, 2024

Dear Valued Customer! Thank you for taking the time to write a review. It's unfortunate to hear that you have not been enjoying utilizing the Wisey for your needs. Our developers will analyze the issue that you informed us about and try to find out what can be done to resolve it. We are here to help and would love to look into this more. Feel free to reach out to us at [email protected]. Cheers!

Response from WiseySep 6, 2024

Dear Frank! Thank you for sharing your concerns and feedback. We understand your skepticism and the need for clarity regarding Wisey’s legitimacy and the support it offers. Wisey is committed to providing resources grounded in established mindfulness and cognitive development practices. While Wisey offers guidance and techniques based on well-known cognitive behavioral strategies, it is important to note that we are not a substitute for licensed therapy. We take accusations of fraud very seriously. Our team strives to maintain transparency in all dealings, and we are constantly reviewing our processes to ensure customers feel informed and secure. If there are any specific concerns regarding billing or unauthorized charges, please contact us directly at [email protected] so we can address and resolve the issue. Have a nice day and stay safe!

Response from WiseySep 5, 2024

Dear Andrew! We appreciate you taking the time out of your day to leave us this feedback! We sincerely apologize for the negative experience you've had with Wisey. We continuously strive to improve the quality and relevance of our content and will take your comments into account for future updates. We understand your frustration regarding the subscription process and the content provided. We aim to be transparent with our subscription terms, and it’s concerning that you felt the charges were unexpected. If you feel you were charged without proper consent, please reach out to us at [email protected] so we can investigate and address the issue. We are listening and working hard to create positive change. Have a lovely day!

Response from WiseySep 4, 2024

Dear Patrick! We are sorry to hear of the experience you have reported in your review. We are sorry to hear about your frustration with canceling your subscription. We take concerns like this very seriously. If you’ve had trouble reaching our support team, that’s not acceptable, and we’re actively working to improve our response times. Please ensure you’ve checked your spam/junk folders in case our response was filtered there. If you’re still unable to cancel or haven’t received a response, please contact us directly at [email protected]. Include any relevant details, and we’ll prioritize your request. We’re committed to making things right and ensuring a better experience for you moving forward. Have a great day!

Response from WiseySep 4, 2024

Dear Caleb! Thank you for sharing your concerns. We apologize for any inconvenience this might have caused. You are correct that ADHD cannot be "cured," and Wisey's goal is not to claim otherwise. Our program is designed to provide tools and strategies that can help manage symptoms and improve daily functioning. We apologize if any of our content or marketing gave a different impression. We strive to provide information that is science-backed and helpful. If any of the material felt inaccurate or misleading, we would like to investigate this further and ensure it is corrected. We understand how crucial ease of use is for individuals with ADHD, and I apologize if the process was frustrating for you. We are committed to improving our user experience based on feedback like yours. Please reach out to us directly at [email protected] if you'd like further assistance or have any other questions. We want to make sure your concerns are addressed properly and help you find the support you need. Cheers!

Response from WiseySep 4, 2024

Dear Jamie! Thank you for reaching out with your concerns. We are sorry to hear about your negative experience. We strive to be transparent about our pricing, and it's concerning to hear that you found it deceitful. If there's been any misunderstanding or if you were charged more than expected, I'd like to investigate this further. Cancelling an account should not prevent access to materials you've paid for during the subscription period. This sounds like a mistake, and we want to correct it for you. We strive to provide genuine and responsive support, and I'm sorry if our previous interactions didn't meet your expectations. Please reach out to us directly at [email protected] so we can look into your account, clarify any charges, and discuss potential refund options. Thank you for this feedback and we hope to one day earn a 5-star review from you!

Response from WiseySep 1, 2024

Dear Charles! Thank you for sharing your feedback. We apologize for any misunderstanding regarding our subscription billing and refund policy. We strive to provide a valuable service, and we regret that your experience did not meet your expectations. If you have any further questions or concerns, please reach out to our support team at [email protected]. We appreciate your feedback and will use it to improve our service.

Response from WiseySep 1, 2024

Dear John! Thank you for the feedback! Thank you for bringing this to our attention, and I'm truly sorry for the frustrating experience you’ve had. It’s unacceptable that you didn’t receive the course material or confirmation of your sign-up, and we deeply regret any inconvenience this has caused. We take feedback like yours seriously, and we like to investigate this further to see how we can rectify the situation. Could you please provide us with any additional details, such as your email address? This will help us in locating your account and addressing your concerns more effectively. We genuinely want to resolve this issue for you and ensure that your experience with us improves. Again, I apologize for the trouble you've faced, and we’re committed to making things right. Please reach out directly to our support team at [email protected] if you haven’t already, and we’ll prioritize your case. Have a wonderful day!