WiseyReviews of wisey.app

Response from WiseySep 13, 2024

Dear Chris! Thank you so much for letting us know. That is really frustrating and we're sorry you're experiencing this issue. Please be aware that customers are not billed without their consent. Please know that we are always looking for ways to improve and value this feedback. We kindly ask for you to email [email protected]. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience. Take care!

Response from WiseySep 12, 2024

Dear Elizabeth! Thank you for reaching out and sharing your experience. We sincerely apologize for the unexpected charge despite your request to quit the service. If you haven't downloaded the app or utilized the service, you are eligible for assistance with this charge. Please contact our support team at [email protected]. We appreciate your patience and will work to address this promptly. Thank you for bringing this to our attention. Cheers!

Response from WiseySep 12, 2024

Dear Greg! Thank you for sharing your experience. We take your concerns about customer service seriously, and we're sorry that your questions weren't adequately addressed. We would love to look into this further to show you how great our customer support can be. We want to make this right for you. Please reach out to us again at [email protected] with your account details so we can look into your case, clarify the charges, and explore possible solutions. We are committed to resolving this matter as quickly and fairly as possible. Thank you for your patience.

Response from WiseySep 10, 2024

Dear Krista! Thank you for reaching out and apologies for the inconvenience. We are sorry to hear about your experience with Wisey and that it didn’t meet your expectations. We aim to provide clear and accurate information about our services, and we apologize if it felt misleading. We are constantly working to improve the clarity of our messaging, and your feedback will be shared with our team to ensure this happens. Please reach out to us directly at [email protected] with your account information, and we’ll work to resolve the situation as quickly as possible. Have a wonderful day!

Response from WiseySep 9, 2024

Dear Jenny! Thank you for reaching out and apologies for the inconvenience. We are truly sorry to hear about your experience and the frustration you've faced. We strive to honor our money back guarantee, and it’s concerning that your request was not handled as expected. We apologize for any confusion regarding the extra charges. Our goal is to be transparent about all costs, and we regret that this was not your experience. We will review our process to ensure that additional fees are clearly communicated. Please, email to us at [email protected]. Once received, we will diligently look into this matter with the purpose of providing an accurate resolution.

Response from WiseySep 8, 2024

Dear Gaia-Belle! Thank you for bringing this to our attention. We sincerely apologize for the frustration you've experienced during the checkout process. We strive to be transparent with our pricing and policies, and we're sorry if that wasn't clear. We want to help resolve this as quickly as possible. Please reach out to our support team at [email protected], and we'll be happy to review your account and address any concerns regarding charges or unclear communication. Your feedback is valuable, and we are here to assist in making things right. Have an awesome day!

Response from WiseySep 8, 2024

Dear Julie! Thank you for your feedback. We're sorry to hear about your experience. We aim to provide transparency regarding all charges, and we apologize if the ebook subscription details were not clear during checkout. We will review the process to ensure clarity moving forward. Regarding your content experience, we strive to deliver valuable material, and we regret that it didn’t meet your expectations. Please reach out to our support team to discuss your concerns further, and we’ll do our best to assist you at [email protected]. We are standing by and hope to help you soon!

Response from WiseySep 7, 2024

Dear Sen! We appreciate you sharing your concerns and regret that you feel this way about Wisey. We are so sorry that you've had this experience. This is not the level of service we want to give. The terms of the free trial, including any potential charges, are clearly outlined before sign-up. However, if there was any confusion, we’d be happy to review your account and assist with any concerns. Our content is developed with input from experts in cognitive growth and mindfulness. If you’re looking for specific studies or scientific references, please let us know, and we’d be happy to provide relevant resources. Please contact us directly at [email protected] so we can better assist you. We take all feedback seriously as it helps us to improve. Have a sunny day!