WiseyReviews of wisey.app

Response from WiseySep 17, 2024

Dear Valued Customer! Thank you for sharing your concerns! We understand how frustrating this situation must have been. Our goal is to provide a supportive platform for personal development, and your feedback is critical in helping us improve. Regarding the ADHD assessment, it's important to clarify that our tool is designed to provide insights based on the information shared, but it is not meant to replace a professional diagnosis. We understand that inaccuracies in this process are concerning, and we’re committed to reviewing and refining our assessment methods to ensure they are as helpful and accurate as possible. It appears that the email address you provided isn't appearing in our system. Could you please verify the accuracy of the email? If you have a different email linked to your Wisey account, kindly share that, and we’ll gladly assist you further.

Response from WiseySep 17, 2024

Dear Valued Customer! Thank you for sharing your concerns. We are deeply sorry that your experience with Wisey did not meet your expectations. Transparency and accountability are important to us, so we take your feedback seriously. Our Terms and Conditions aim to clarify that while our platform provides tools and resources for personal growth, it is not intended as a substitute for professional medical advice. We encourage customers to explore our content thoroughly before making a commitment, and we strive to provide a clear breakdown of our services and pricing. We would like to assure you that we do not manipulate reviews or remove legitimate criticism. Our customer service team is here to address any concerns in a fair and transparent manner. Could you please double-check the email address for accuracy? If you have another email address associated with your Wisey account, kindly provide that one, and we’ll be happy to assist you further. Cheers!

Response from WiseySep 17, 2024

Dear Johnny! Thank you for sharing your feedback with us. We're genuinely sorry to hear about your experience with our subscription and refund process. We strive to maintain transparency, and it’s unfortunate that you feel let down by our service. If your request was not properly addressed or if there was a communication issue, we sincerely apologize. We’d love to take a second look at your case to make sure it receives the attention it deserves. Please reach out to us again at [email protected], and we’ll work with you to find a resolution. Have a great day!

Response from WiseySep 16, 2024

Dear Niko! Thank you for sharing your concerns and feedback regarding your experience with Wisey. We genuinely regret that you feel this way, and we take such feedback seriously as we strive to be transparent and supportive in helping individuals with mindfulness and cognitive growth. Regarding the ADHD assessment, our platform is designed to raise awareness and offer tools to manage ADHD symptoms based on general behavioral patterns. The self-growth plans offered by Wisey are tailored to support personal development but are not meant to replace professional medical advice. We aim to improve transparency, and we're always open to discussing any concerns you may have. If you believe there was any miscommunication regarding the subscription, please reach out to us at [email protected], and we’d be happy to review your case and provide clarity. Have a wonderful day!

Response from WiseySep 15, 2024

Dear Jason! Thank you for bringing this to our attention We deeply apologize for the negative experience you’ve had with our subscription process. We understand how frustrating it must be to feel misled and to encounter unexpected charges, and we assure you that this is not the experience we want any of our customers to have. Your feedback regarding the confusing subscription tactics is invaluable, and we are actively working on making this part of our platform more user-friendly. Please write directly to the [email protected] email address so a member of our team can get some additional information from you, and investigate. We are listening and working hard to create positive change. Cheers!

Response from WiseySep 14, 2024

Dear Lars! Thank you for sharing your concerns We sincerely apologize for the frustration you’ve encountered with our platform. Regarding the pricing model, we aim to offer flexibility in how users can engage with Wisey, including various subscription options. However, we understand that the structure may not have been communicated as clearly as it should have been, and we are reviewing this to ensure that pricing is fully transparent and easy to understand. As for the personalization of the plans, we strive to offer guidance tailored to each individual based on the assessments and feedback provided. We deeply regret that this was not your experience and will work on making the differences between plans and their customization more apparent. We truly value your feedback and are committed to addressing these issues. Please don't hesitate to contact our support team at [email protected] if you have further questions or require any additional assistance. We're here to help!

Response from WiseySep 14, 2024

Dear Valued Customer! Thank you for reaching out and sharing your experience. We deeply regret any frustration or confusion you’ve encountered with our platform, especially regarding the charges. Our goal is to provide transparent, supportive services, and it’s concerning to hear that this was not your experience. Regarding the charge, we strive to clearly communicate all pricing details during the signup process, including in the subscription terms provided before confirming payment. However, if this information wasn’t visible or clear, we take this feedback seriously and will review our processes to ensure greater transparency moving forward. Please reach out to our support team at [email protected] with the details of your request, and we’ll work to resolve this as quickly as possible. Thank you for your patience, and we hope to resolve this for you soon.

Response from WiseySep 13, 2024

Dear Tym! Thank you for sharing your detailed feedback. We're truly sorry to hear about the frustrating experience you've had with the Wisey platform. Your concerns about the subscription details, lack of access to content, and the overall confusion in the app are valid, and we deeply regret that this has impacted your trust in us. The subscription process and auto-renewal are designed to provide continuous access without disruption, but we understand how important it is for this to be transparent and clear. We sincerely apologize if this wasn't communicated properly. Your feedback is valuable in helping us improve both the platform and the customer experience, and we appreciate your patience throughout this process. If there’s anything else we can assist you with, please don’t hesitate to reach out at [email protected]. We're here to make things right. Cheers!