WiseyReviews of wisey.app

Response from WiseyOct 5, 2024

Dear Valued Customer! Thank you for taking the time to provide such detailed feedback. We sincerely apologize for your experience with our ADHD quiz. We understand the importance of evidence-based tools, and your concerns regarding the accuracy of the quiz and its portrayal of results are taken very seriously. While our intention is to offer guidance and support, we recognize the need for improvements in presenting accurate and responsible assessments. We greatly appreciate your insight as a researcher and will share this with our team to ensure we are better aligned with proper standards. Should you wish to discuss this further or have any additional feedback, feel free to reach out to us at [email protected]. Have an awesome day!

Response from WiseyOct 4, 2024

Dear Craig! Thank you for sharing your experience with us. We’re sorry to hear that the content didn’t meet your expectations and that you felt the personalized plan was not as advertised. We strive to create helpful and engaging resources, and your feedback will help us improve. Regarding the pricing and offers, we do aim to provide clarity about all charges and refund policies, and we apologize if this was not clear. If there’s anything we can do to resolve your concerns, please reach out to us at [email protected]. Have an amazing day!

Response from WiseyOct 4, 2024

Dear Valued Customer! Thank you for your feedback. We want to assure you that leaving reviews is completely optional, and we appreciate any feedback that helps us improve the experience for our customers. If you have any other concerns or need assistance, feel free to reach out to us at [email protected]. Cheers!

Response from WiseyOct 3, 2024

Dear Ulrich! Thanks so much for your comment. We apologize for any inconvenience this might have caused. Your security is our top priority, and we take reports of fraudulent activity very seriously. Our team would like to investigate this further. Would you mind reaching out to us at [email protected]. Have a nice day and stay safe!

Response from WiseyOct 2, 2024

Dear Natalie! We sincerely apologize for the inconvenience this has caused. We appreciate your patience and look forward to resolving this issue for you. We understand how frustrating unexpected charges can be, especially when it leads to overdraft fees. Please reach out to our support team at [email protected] as soon as possible with the email address linked to your account, and we’ll assist you in locating your subscription and processing a cancellation. We look forward to hearing from you at your earliest convenience!

Response from WiseyOct 1, 2024

Dear Anne! Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations. We understand that the pricing and accessibility of the materials can be frustrating, especially when managing mental health challenges. Your concerns about the structure of content release and additional materials have been noted. Our goal is to provide a supportive and helpful platform, and we regret that you found the approach limiting. If you’d like to discuss your experience further or need assistance, please don’t hesitate to contact us at [email protected]. We're here to help!

Response from WiseyOct 1, 2024

Dear Valued Customer! Thank you for bringing your concerns to our attention. We understand how confusing pricing structures can be, and we apologize if it led to any frustration or doubts about our platform. Transparency is very important to us, and we’re always striving to make the user experience as clear and straightforward as possible. It appears that the email address you provided isn't appearing in our system. Could you please verify the accuracy of the email? If you have a different email linked to your Wisey account, kindly share that, and we’ll gladly assist you further. If you have any further questions or if there’s anything we can assist with, please feel free to reach out to us at [email protected]. We appreciate your feedback and will work on improving the process. Cheers!

Response from WiseySep 29, 2024

Dear Bonnie! We are sorry to hear you think this way but thank you for the feedback. We sincerely apologize for the frustration you've experienced with your cancellation. This is not the kind of service we aim to provide, and we are here to help resolve this issue promptly. Please reach out to us at [email protected], and we will ensure that your subscription is properly canceled and any incorrect charges are refunded. We understand how important it is to address this matter quickly, and we'll make sure it gets sorted out!