WiseyReviews of wisey.app

Response from WiseyOct 27, 2024

Dear Tom! Thank you for bringing this to our attention, and we’re truly sorry for the frustration you’ve experienced. We want all customers to feel informed and comfortable with the Wisey platform. To clarify, we aim to be transparent about our subscription terms, including charges after the free trial. We understand this experience has fallen short of your expectations regarding content quality and communication, and we take your feedback seriously as we strive to improve. If there’s anything specific you’d like us to address further, please reach out to our support team at [email protected]. We’re here to assist however we can. Take care!

Response from WiseyNov 1, 2024

Dear Isabella! Thank you for taking the time to write a review. We are sorry to hear about your experience with our billing process. We strive to make our services accessible and our procedures clear, and it’s disappointing to know that we fell short in this instance. Your feedback is invaluable, and we will use it to improve our communication and transparency regarding billing. If you have any questions about your charges or would like to discuss your situation further, please feel free to reach out to our support team at [email protected]. We're here to help!

Response from WiseyOct 24, 2024

Dear Tom! Thank you for sharing your concerns, and we’re sorry to hear about your experience. We take feedback like this seriously, especially as we aim to support, not take advantage of, people dealing with ADHD and other challenges. The details of our trial and subscription fees should always be clearly stated, and we apologize if that wasn’t the case for you. We’d like to review your account and resolve this for you. Please reach out to our support team at [email protected], and we’ll make sure to address this issue as quickly as possible. Your feedback helps us improve, and we appreciate your honesty!

Response from WiseyOct 24, 2024

Dear Bob! Thank you for bringing this to our attention. We understand how frustrating it must have been to feel misled, and we take your feedback very seriously. The accuracy and trustworthiness of our assessments are very important to us, and we are constantly working to improve them. We’d appreciate the opportunity to look into this issue further and make things right. If you could reach out to our support team at [email protected], we’ll be happy to investigate this specific instance and address any concerns you may have. Have a lovely day!

Response from WiseyOct 24, 2024

Dear Jared! Thank you for reaching out and sharing your experience. We sincerely apologize for the confusion regarding the charges and any frustration this caused. Our team takes these matters seriously, and I can assure you we will review your case thoroughly. Since you've already contacted our support team, we'll ensure they follow up as soon as possible. If you were charged without your approval, we are committed to resolving this for you and providing a refund where appropriate. We truly appreciate your patience and understanding, and please don’t hesitate to follow up if you have any further concerns at [email protected]. Have a wonderful day!

Response from WiseyOct 23, 2024

Dear Tanya! Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that you feel this way about your time with Wisey. We understand how challenging it can be to seek support, especially when you're feeling vulnerable. We want to assure you that your feedback is taken seriously. Our goal is to provide valuable resources and support for individuals navigating ADHD, and it’s disheartening to hear that we missed the mark in your case. The information provided should be relevant and beneficial, and we apologize for any confusion regarding the subscription and course access. Your experience is important to us, and we would like to make it right. Please reach out to our customer support team at [email protected], and we will do our best to find a solution that addresses your concerns. Thank you for your understanding, and we wish you all the best on your journey!

Response from WiseyOct 22, 2024

Dear Clarissa! Thank you for sharing your thoughts with us. We appreciate your feedback regarding the tips for increasing concentration, especially for individuals with ADHD. Your perspective is valuable, and we understand that strategies should be practical and applicable to real-life situations. We’re glad to hear that you've already provided your email, and we’ll ensure your suggestions are communicated to our team as we continue to improve our content. Your insights will help us create more effective and relevant strategies for our users. If you have any further questions or suggestions, please feel free to reach out at [email protected]. We're here to help!

Response from WiseyOct 20, 2024

Dear Matt! Thank you for sharing your feedback! We are truly sorry to hear that you’re dissatisfied with our subscription model and pricing. We understand that mental health is a sensitive and important issue, and it’s never our intention to cause any frustration or take advantage of anyone seeking support. We are sorry to hear that you’ve had difficulty canceling your subscription. We strive to make our cancellation process as straightforward as possible, and if there were any issues with that, we sincerely apologize. Please reach out to us directly at [email protected], and we will assist you in canceling your subscription and reviewing any charges you may have experienced. Take care!