WiseyReviews of wisey.app

Response from WiseyNov 17, 2024

Dear Alexandra! Thank you for taking the time to write a review. We’re sorry to hear about your experience and the frustration this has caused. We understand how important it is to have flexible and supportive subscription management, especially for our users who may face challenges like ADHD. While our current policy doesn’t always allow for reimbursements after a subscription charge, we genuinely want to ensure every customer feels heard and supported. If you haven’t already, please reach out to us at at [email protected] with your account details. We’d like to review your case again to see if there’s a way we can assist further. Take care!

Response from WiseyNov 17, 2024

Dear Denis! Thank you for reaching out and apologies for the inconvenience. We’re truly sorry to hear about your experience and the frustration it has caused. Transparency and ethical practices are very important to us, and we take feedback like yours seriously to improve our processes. It seems there may have been a misunderstanding or issue during the checkout and cancellation process, and we deeply regret if this was confusing or led to unintended charges. Our team strives to make subscription management straightforward, and we're reviewing your concerns to address any shortcomings. Please reach out to us again at at [email protected] so we can investigate your case further. If you have screenshots or other details, please share them, as this will help us resolve your issue promptly. Cheers!

Response from WiseyNov 15, 2024

Hello Sarah! Thank you for sharing your feedback. We understand the concern over this. We want to sincerely apologize for your negative experience with our product. First and foremost, we want to emphasize that we do not have access to your personal or billing information. Therefore, we cannot take any actions on your behalf. Only customers can provide their information, initiate trials or subscriptions, and confirm payments. Please, email to us at [email protected] . Once received, we will diligently look into this matter with the purpose of providing an accurate resolution. We are standing by and hope to help you soon!

Response from WiseyNov 15, 2024

Hello Dennisa! Thank you for taking the time to leave a review. We’re sorry to hear about the issues you encountered with our billing process. We aim to make our services easy to access and our procedures transparent, so we’re disappointed that we didn’t meet that standard for you. Your feedback is incredibly helpful, and we’ll use it to improve how we communicate about billing. If you have any questions or concerns regarding your charges, or if you’d like to discuss the matter further, please don’t hesitate to contact our support team at [email protected]. We’re here to assist you! Cheers!

Response from WiseyNov 15, 2024

Hello Jeff! Thank you for sharing your thoughts about the product! We truly appreciate your feedback and take your experience seriously. We’re sorry to hear that our platform didn’t meet your expectations. Our goal is to offer helpful resources and support for those with ADHD, and we understand that our approach may not be the right fit for everyone. We are dedicated to fostering a positive and supportive space, and your feedback plays a vital role in helping us improve. Could you please double-check the email address for accuracy? If you have another email address associated with your Wisey account, kindly provide that one, and we’ll be happy to assist you further. Cheers!

Response from WiseyNov 12, 2024

Dear Andrei! Thank you for your feedback! We're sorry to hear that you found the information provided to be limited. We aim to offer valuable content, and your input is important to us. If you have specific areas you'd like more information on, feel free to share at [email protected], and we’ll do our best to provide more detailed resources. We’re here to help!

Response from WiseyNov 13, 2024

Dear Dione! Thank you for sharing your feedback. We are really sorry to hear about the trouble you’ve encountered with your subscription cancellation. We understand how frustrating this situation must be. Please reach out to us at [email protected], and we will immediately assist in canceling your subscription and addressing the billing issue. We strive to make this process as smooth as possible, and your experience is important to us. Thank you for your patience, and we’ll make sure this is resolved for you!

Response from WiseyNov 13, 2024

Dear Sej! Thank you for giving us the feedback. We sorry to hear about the issues you're experiencing with your subscriptions. We take such concerns seriously and want to resolve this for you as quickly as possible. As for your concerns about the ADHD score, we truly aim to offer a personalized experience based on the information provided. If you'd like to discuss your concerns further, feel free to share any specific issues you've encountered. Please reach out to our support team at [email protected], and provide your account details so we can assist in canceling the duplicate subscription. Thank you for your feedback, and we look forward to resolving this for you. Cheers!