WiseyReviews of wisey.app

Response from WiseyNov 18, 2024

Dear Cynthia! Thank you for sharing your concerns with us. We take all feedback seriously and are sorry to hear that you feel misled by our advertising. It's always our goal to provide honest, clear information, and we strive to communicate our services in a way that accurately represents what we offer. We understand your frustration, and we want to assure you that your feedback is being taken seriously. If you feel that any of our claims were misleading, please feel free to share more details with us directly. We are committed to ensuring that all of our marketing and materials are fully compliant and transparent. If you have any other questions or need assistance, please don’t hesitate to reach out to us at [email protected]. We are here to help resolve any issues you may have. Have a sunny day!

Response from WiseyNov 18, 2024

Dear Karis! We’re really sorry to hear about your experience, and we completely understand your frustration. It’s important to us that all of our customers feel they are treated with transparency and respect, and we regret that we fell short in your case. We sincerely apologize for any confusion regarding the eBook charge. Our intention is never to mislead our customers, and we’re truly sorry if it came across that way. We also understand how disappointing it can be to feel stuck with a purchase you didn’t intend to make. We’d love the opportunity to resolve this for you and ensure you have the best experience possible. If you’re open to it, please reach out at [email protected], and we will review the situation further. Thank you for sharing your feedback. We are constantly working to improve our services, and your input is truly valuable. Take care!

Response from WiseyNov 26, 2024

Dear Rhiannon! Thank you for bringing the issue to our attention. We are really sorry to hear about the issues you're experiencing, and we sincerely apologize for the frustration and confusion. It sounds like there may be some issues with your account and billing, and we want to help resolve this for you as quickly as possible. Please rest assured that we're here to assist you, and we understand how concerning this situation must be. To make sure we get this addressed properly, we recommend reaching out to our support team directly at [email protected] so we can investigate the charges and resolve your cancellation request promptly. Have an amazing day!

Response from WiseyNov 19, 2024

Dear Tom! Thank you for sharing your feedback. We’re glad we were able to promptly address and resolve your concern regarding the subscription. We truly regret any confusion or inconvenience caused by the activation process and lack of communication. Your insights are valuable to us, and we’re committed to improving our processes to ensure a smoother and more transparent experience for all our users. If you have any further questions or need additional assistance, please don’t hesitate to reach out at [email protected]. Take care!

Response from WiseyNov 15, 2024

Dear Valued Customer! Thank you for sharing your feedback with us. We genuinely apologize for the experience you've had, and we understand how disappointing it must be to feel that our platform didn’t meet your expectations, particularly in terms of the personalized plan and content. Our mission is to offer tailored resources that effectively support individuals with ADHD, and your feedback is essential in helping us refine our approach. We also recognize the importance of clear and transparent communication regarding billing and reminders, and we are actively working to improve this aspect of our service. If you would like to further discuss your experience or require assistance with your account, please don’t hesitate to reach out to our customer support team at [email protected]. We value your input and are committed to enhancing our platform to better serve you. Thank you again for your feedback, and we wish you a wonderful day ahead!

Response from WiseyNov 18, 2024

Dear Sophia! Thank you for sharing your experience, and we truly apologize for the frustration you’ve encountered. We completely understand how disappointing it must be to feel misled, and we want to make things right. Regarding the additional charge for the eBook, this should not have occurred without your clear consent, and we’re sorry for the confusion. We take your feedback seriously and will look into this issue to prevent it from happening again. As for your refund request, we apologize if the response seemed lengthy or insufficient. We aim to provide clarity and support in all cases, and it’s disappointing that this was not your experience. We are committed to improving our processes and will take your feedback into account to better serve you and all our customers. We’d like to resolve this matter for you. Please reach out to our support team directly at [email protected], and we’ll ensure your concerns are addressed promptly and fairly. Thank you for your patience and understanding!

Response from WiseyNov 15, 2024

Dear Scott! Thank you for your feedback! We're glad to tell that the cancellation issue has been resolved. We apologize for any inconvenience you experienced during the process. Your input helps us improve the clarity and accessibility of our cancellation system. If you have any further questions or concerns, please don't hesitate to reach out at [email protected] we’re here to assist!

Response from WiseyNov 17, 2024

Dear Caroline! Thank you for giving us the feedback. We sincerely apologize for the frustration caused by your experience with our subscription process. We understand how upsetting unexpected charges can be, and we genuinely regret that our trial and subscription renewal process did not meet your expectations. Please reach out to us at [email protected] with your account details so we can review your situation further. While we cannot guarantee refunds in all cases, we’re committed to finding a solution that addresses your concerns. Have a sunny day!