WiseyReviews of wisey.app

Response from WiseyNov 26, 2024

Dear Jordan! Thanks for letting us know about your experience. We’re truly sorry to hear that you feel this way. We understand your frustration and appreciate the opportunity to have addressed your concerns. Please know that we have already resolved the issue and processed the necessary steps, including your request related to billing. If you ever reconsider or have any other questions in the future, please don’t hesitate to reach out to us at [email protected] Your feedback is valuable, and we’re always looking for ways to improve. Thank you for sharing your experience!

Response from WiseyNov 26, 2024

Dear Pien! Thank you for your review, we are sorry for the trouble! We’re truly sorry to hear that your experience with Wisey was disappointing. We understand your frustration, especially if the content or process didn’t align with your expectations. I’d like to assure you that we take all feedback seriously and strive to improve our service. It seems that the email address you provided is not showing up in our system. Could you please double-check the email address for accuracy? If you have another email address associated with your Wisey account, kindly provide that one, and we’ll be happy to assist you further.

Response from WiseyNov 26, 2024

Dear Valued Customer! Thank you for your feedback! We’re genuinely sorry to hear that your experience with Wisey didn’t meet your expectations. We understand how frustrating it can be when you're looking for practical steps to address ADHD and instead feel overwhelmed by content that doesn’t seem to help. We are glad to confirm that we’ve already processed your refund and cancelled your subscription, as per your request. We value your feedback, and we want to ensure that this issue has been fully resolved for you. If you have any further concerns or questions, please feel free to reach out to us at [email protected] and we’ll be happy to assist. Take care!

Response from WiseyNov 26, 2024

Dear Halil! We are really sorry to hear that you're feeling this way. We take your feedback seriously, and we want to assure you that we are committed to providing transparent and valuable services to our users. If you're experiencing issues with your subscription or unexpected charges, we want to resolve them for you as quickly as possible. Could you please double-check the email address for accuracy? If you have another email address associated with your Wisey account, kindly provide that one, and we’ll be happy to assist you further. Cheers!

Response from WiseyNov 19, 2024

Dear Christine! Thank you for reaching out and apologies for the inconvenience. We sincerely apologize for the negative experience you’ve had with our platform. We understand how frustrating unexpected charges can be, and we are committed to resolving issues like this as quickly as possible. Since you've already provided your email, we’ve taken the necessary steps to address the situation and ensure your cancellation has been processed. If there’s anything else we can do to help or if you have further questions, please don’t hesitate to reach out at [email protected]. We appreciate your feedback and will continue working to improve our service!

Response from WiseyNov 19, 2024

Dear Russell! Thank you for sharing your detailed feedback. We understand how frustrating it can be to manage a subscription and login issues, especially when you're not actively using the app. We're glad that the issue was resolved, ensuring no future charges occur. We’ve also taken note of the challenges you faced with the password recovery process and will work to improve this functionality for a smoother user experience. If you have any lingering concerns or need further assistance, please don’t hesitate to reach out at [email protected], we’re here to help. Cheers!

Response from WiseyNov 20, 2024

Dear Laura! Thank you for sharing your experience with us. We truly appreciate your feedback and understand your concerns. We aim to be transparent about all of our offerings and the terms associated with them, and we're sorry to hear that you found the billing and information policies difficult to navigate. We understand that different approaches work for different people, and we respect your decision to explore other options. We appreciate your well wishes, and we hope you find the support that best suits your needs. Regarding the charges and refund request, we take this seriously and would like to help resolve the issue for you. If you could please reach out to us directly at [email protected] with your details, we’ll do our best to assist you with the refund process and address any other concerns. Have a great day!

Response from WiseyNov 19, 2024

Dear Beth! Thank you for sharing your experience with us. We’re sorry to hear that the app didn’t meet your needs and that our response time fell short of your expectations. We understand how important prompt and effective communication is, especially for our users. We’re glad we could assist in resolving your issue, and we’ve taken your feedback to heart to improve our customer service efficiency. If there’s anything else we can do for you or if you have additional concerns, please don’t hesitate to reach out at [email protected]. Have a sunny day!