WiseyReviews of wisey.app

Response from WiseyMay 14, 2026

Ciao Paolo, Ci dispiace molto per la sua esperienza e comprendiamo perfettamente la sua frustrazione. Prendiamo seriamente le richieste di rimborso e ci dispiace sapere che il processo non abbia soddisfatto le sue aspettative. Le modalità di rimborso possono dipendere anche dal metodo di pagamento utilizzato, ma comprendiamo l’importanza di una comunicazione chiara e tempestiva. La invitiamo a continuare il contatto con il nostro team tramite [email protected] così da poter riesaminare il suo caso nel dettaglio. Il suo feedback è importante per noi e ci aiuta a migliorare i nostri processi e il supporto offerto agli utenti!

Response from WiseyMay 14, 2026

Hi, Thank you for reaching out and apologies for the inconvenience. We’re very sorry to hear about your experience and understand how frustrating it must be to have trouble locating and accessing the platform. Wisey should be easy to find and use, and we regret that this was not your experience. We also understand your concerns regarding subscriptions and account visibility, and we take this feedback seriously. Please contact us at [email protected] with your account email so we can help you access your account and clarify any active subscriptions. We appreciate you bringing this to our attention and will use your feedback to improve the user experience!

Response from WiseyMay 14, 2026

Hi Francesca, We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must feel. We acknowledge your concerns regarding the clarity of the trial and the additional eBook charge, and we agree that pricing and optional purchases should always be clearly communicated. Your feedback about transparency and the refund experience is very important to us and will be shared with our team for review. We would also like the opportunity to investigate your specific case further. Please contact us at [email protected] with your account details so we can review the situation and assist you appropriately!

Response from WiseyMay 14, 2026

Hi Jonathan, We’re very sorry to hear about your experience and understand how frustrating this situation must feel. We recognize that it can be easy to forget about a subscription renewal, especially if the platform was not actively used during the trial period. While subscriptions renew according to the agreed terms, we understand your concerns regarding fairness and unused access. Your feedback is important to us, and we would like the opportunity to review your case further. Please contact us at [email protected] with your account details so we can investigate and assist you appropriately. Cheers!

Response from WiseyMay 4, 2026

Dear Steven! We’re very sorry to hear about your experience and understand how frustrating and upsetting this must feel. We strive to be clear about trial periods and auto-renewal terms, but we recognize how important timely reminders and transparency are, especially for users managing attention-related challenges. This is not the experience we want to provide, and your feedback is very important to us. We would like to review your case in detail and see how we can assist you further. Please contact us at [email protected] with your account details so we can investigate and work toward a fair resolution. Enjoy your day!

Response from WiseyMay 4, 2026

Dear Henri! We’re very sorry to hear about your experience and understand how frustrating and unfair this must feel. We regret that the trial, subscription details, and platform access were not clear, and that the cancellation and billing timing caused additional concern. This is not the experience we aim to provide, and your feedback about transparency and fairness is very important to us. We would like to review your case in detail, including the charges after cancellation and your account status. Please contact us at [email protected] with your details so we can investigate and assist you further. Cheers!

Response from WiseyMay 4, 2026

Dear Federico! We’re very sorry to hear about your experience and understand how upsetting this situation must feel. We acknowledge that having separate plans should be clearly communicated, especially during cancellation, and we regret any confusion this caused. Your feedback about transparency and the cancellation process is very important, and we will share it with our team for improvement. We would like to review your case in detail to understand what happened with the charge and assist you properly. Please contact us at [email protected] with your account details so we can investigate and work toward a fair resolution. Take care!

Response from WiseyMay 14, 2026

Ciao Ivano, Ci dispiace sinceramente per la frustrazione e la delusione che questa esperienza le ha causato. In Wisey prendiamo molto seriamente i feedback relativi alla trasparenza degli abbonamenti e alla comunicazione con gli utenti. Comprendiamo le sue preoccupazioni riguardo ai termini dell’offerta e faremo tesoro del suo feedback per migliorare la chiarezza delle nostre informazioni e del processo di sottoscrizione. Abbiamo riesaminato il suo caso e confermiamo che la situazione è stata risolta. Per ulteriore assistenza, contattateci all'indirizzo [email protected] e il nostro team sarà a vostra disposizione. La ringraziamo per aver condiviso la sua esperienza e ci scusiamo nuovamente per gli inconvenienti riscontrati!