WiseyReviews of wisey.app

Response from WiseyDec 3, 2024

Dear Jeff! Thank you for sharing your concerns with us. We are sorry to hear that your experience with our trial and subscription process didn’t meet your expectations. Transparency and fairness are priorities for us, and we regret that this situation caused frustration. To address your concerns regarding the charges, we’d like to assist you further. However, we couldn’t locate your account with the email provided. Could you kindly verify your email address or provide the one linked to your Wisey account? Once we have this information, we’ll review your case and ensure it’s resolved promptly. We appreciate your feedback as it helps us improve and provide better service. Please don’t hesitate to contact us at [email protected] for further assistance. Have a sunny day!

Response from WiseyNov 28, 2024

Dear Valued Customer! Thanks for bringing this up. We are truly sorry to hear about your negative experience, and we completely understand your frustration. We strive to provide a meaningful and helpful experience for all of our users, and it’s clear that we fell short in your case. Regarding the test results, we will take a closer look to ensure the accuracy and variety of the feedback provided based on your responses. We also want to apologize for the lack of support you’ve received from our customer service team. This is certainly not the standard of service we aim to deliver. Please provide your account details at [email protected], and we will make sure your concerns are addressed promptly. Enjoy your day!

Response from WiseyNov 27, 2024

Dear Fernando! Thank you for giving us the feedback. We really sorry to hear about the frustration and disappointment you've experienced. After reviewing your account, we are glad to confirm that the issue has been resolved and the refund processed. We truly understand how upsetting these situations can be, especially when they affect something as important as managing ADHD. If you ever decide to give the program another try or have any further questions or concerns, we’re here to support you at [email protected]. Have a sunny day!

Response from WiseyNov 26, 2024

Dear Daniella! Thanks for your input. We are really sorry to hear about your experience, and we sincerely apologize for any frustration or disappointment you've encountered. We take all feedback seriously, especially when it concerns the user experience and the impact on individuals seeking help. If you haven't already, we strongly encourage you to reach out to our customer support team at [email protected] so we can address your subscription and help resolve any billing issues, including providing assistance with cancellations or refunds if applicable. Have a lovely day!

Response from WiseyNov 27, 2024

Dear Martha! Thank you for sharing your feedback. We are very sorry for any inconvenience you have experienced. If you need assistance or have any questions, we are here to help. Please do not hesitate to contact us at [email protected] so we can provide you with the necessary support. We are committed to providing a positive experience and are here to help you along the way. Take care!

Response from WiseyNov 27, 2024

Dear Isabel! Thank you for reaching out and sharing your concerns. We are sorry for the confusion and frustration caused by the unexpected charge. After reviewing your account, I’m happy to confirm that we’ve addressed the issue and resolved the unauthorized charge. If you have any further questions or concerns, please don’t hesitate to contact us at [email protected]. We’re here to support you and ensure your experience with Wisey is a positive one moving forward. Thank you for your patience and understanding!

Response from WiseyNov 26, 2024

Dear Daniel! Thank you for reporting this situation to us. We are really sorry to hear about your frustration, and we understand your concerns. It's important to us that our customers feel supported and treated fairly. If you feel that there has been an issue with your billing or subscription, please don't hesitate to reach out to our customer support team at [email protected]. We want to help resolve this as quickly as possible. Have a great day!

Response from WiseyNov 26, 2024

Dear Bill! Thanks for reaching out! We are sorry to see that you think this way. You're always welcome to check our service and ensure that it's genuine and transparent. If you have any concerns, please don’t hesitate to reach out to us at [email protected]. We are here to assist and address any issues you may have experienced. Take care!