Lorna S.
I just found out I’ve been charged $59…
I just found out I’ve been charged $59 for tow consecutive months for this thing. I’m 80 years old, but I’m sure I never agreed to a $59 monthly charge for anything. I don’t even have the app. I called the credit card co but they say I agreed to an auto renewal, and they won’t stop paying it. I can’t figure out how to stop a service I have no memory of ever subscribing to. I cannot afford it. Also wisely has more than one service they are selling. Help?
Response from WiseyDec 19, 2024
Dear Lorna! Thank you for bringing this to our attention. We sincerely apologize for any confusion or inconvenience caused. It seems there might have been a misunderstanding regarding the subscription and its renewal process. We’ve located your account and will ensure that your subscription is canceled immediately to prevent any further charges. Additionally, we’d like to review the transactions to ensure you are refunded appropriately for any unused services. If you’re unable to access the app or recall subscribing, it’s possible the subscription may have been set up unintentionally. Our team will investigate further to clarify the situation. If you have any questions or concerns in the meantime, feel free to contact us directly at [email protected]. We truly appreciate your patience and understanding, and we’re here to resolve this for you. Have a lovely day!