WiseyReviews of wisey.app

Response from WiseyDec 25, 2024

Dear Valarie! Thank you for bringing this to our attention. We’re very sorry to hear about the double charge and the overdraft fees this caused. We’ve already addressed the issue through your email and have ensured that the problem has been resolved. If you have any lingering concerns or questions, please don’t hesitate to get in touch at [email protected]. We’re here to help!

Response from WiseyDec 25, 2024

Dear Gabriela! Thank you for your review, we are sorry for the trouble! It’s unfortunate to hear that you feel this way. We invite you to experience our service firsthand and verify its authenticity. If you have any questions or concerns, please reach out to us at [email protected], and we’ll gladly help resolve any issues. Have a wonderful day!

Response from WiseyDec 25, 2024

Dear Marjorie! Thank you for sharing your experience! We're glad to tell that your request was addressed as you intended. If there's anything else we can do for you or if you have any further questions, feel free to reach out anytime at [email protected]. Wishing you all the best!

Response from WiseyDec 25, 2024

Dear Erik! Thank you for your detailed feedback. We're sorry for the frustration you experienced and appreciate you sharing your perspective. We're glad we could resolve the issue promptly once you reached out to our billing team. We understand that subscription renewals can be challenging, particularly for our audience. While our terms are shared during signup, we’re working on implementing more proactive reminders to ensure clarity and transparency. Your insights are invaluable in helping us improve both our service and communication. If you have additional suggestions, we’re always open to hearing them at [email protected]. Take care!

Response from WiseyDec 22, 2024

Dear Josh! Thank you for reaching out and apologies for the inconvenience. We sincerely apologize for the frustration and confusion you've experienced. We understand how concerning unexpected charges can be, and we are committed to resolving this issue as quickly as possible. We've already noted that you're in touch with us regarding the charge, and we’re processing your refund request. Please know that our team is working on this as a priority, and while it may take up to two weeks, we are doing everything we can to ensure it is handled promptly. We value your feedback, and we want to reassure you that we are dedicated to providing transparency and excellent service. If there’s anything else we can do in the meantime, or if you have further questions, please don’t hesitate to reach out at [email protected]. Thank you for your patience as we work to resolve this. Cheers!

Response from WiseyDec 19, 2024

Dear Freda! Thank you for sharing your concerns. We apologize for any confusion caused during your experience with Wisey. We’re glad we were able to address and resolve the issue after receiving your email. If you need further assistance or have additional questions, please don’t hesitate to reach out at [email protected]. Your feedback is invaluable in helping us improve. We appreciate your patience and understanding!

Response from WiseyDec 20, 2024

Dear Christie! Thank you for taking the time to share this feedback. We’re sorry to hear about your experience and the frustration it has caused. At Wisey, our goal is to provide accessible, meaningful resources to support individuals in managing their ADHD and achieving personal growth, so it’s disappointing to learn we didn’t meet your expectations. We understand how frustrating subscription charges can feel, especially when unintended. While our cancellation and refund policies are outlined during signup, we’re always looking for ways to make them clearer and easier to navigate. If there’s anything we can do to improve your experience moving forward, please reach out to us directly at [email protected]. Thank you for sharing your thoughts, and we appreciate the opportunity to improve!