Lucas A.
Support resolved my case and approved my refund
At first, I had problems with the refund policy and I was really worried because my purchase was made by mistake and the money was important to me. The support team informed me that I needed to complete the 14 days of the plan according to their rules, so I followed the process correctly and sent all the requested proof. After that, the team reviewed my case, confirmed that I met all the requirements, and approved a full refund, also cancelling my subscription to avoid any future charges. I received an email confirmation saying that the refund has already been processed. At the moment, I am just waiting for the money to be credited by my bank, within the informed timeframe. Despite the initial stress, the support team followed up and resolved my case as promised.
Response from WiseyFeb 8, 2026
Dear Lucas! Thank you for sharing your experience in such detail. We’re really sorry for the stress you initially felt, and we understand how important that situation was for you. We’re glad our support team was able to clearly guide you through the process and review your case thoroughly. It’s great to hear that your refund was approved and your subscription was canceled to prevent any future charges. We truly appreciate your patience and trust while everything was being resolved!