WiseyReviews of wisey.app

Response from WiseyMay 18, 2025

Dear Christopher! We appreciate you taking the time out of your day to leave us this feedback! We’re really sorry to hear that you feel this way. We understand how frustrating it can be when expectations aren’t met. While our team works hard to provide evidence-based guidance and accessible tools to support cognitive growth, we also strive to be transparent about our pricing and policies. We kindly ask for you to email [email protected]. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience!

Response from WiseyMay 16, 2025

Dear Valued Customer! Thank you for your feedback! We're truly sorry for the confusion you experienced. We're glad we were able to resolve the issue for you, and we appreciate you giving us the opportunity to make things right. If you have any other questions or concerns moving forward, please don’t hesitate to reach out at [email protected]— we’re here to help!

Response from WiseyMay 11, 2025

Dear Tim! We're truly sorry to hear you feel this way. At Wisey, we are deeply committed to supporting mental health and personal growth, and it's very important to us that our users feel respected and helped. If you’ve had a negative experience, we’d like to understand more so we can make things right. Please reach out to our support team at at [email protected] with your account details — we’ll do our best to resolve any issue promptly and respectfully. Have a sunny day!

Response from WiseyMay 10, 2025

Dear Martin! Thank you for bringing this to our attention! We’re truly sorry to hear about your frustration. We understand how upsetting it can be to feel caught off guard by charges, and we take concerns like yours seriously. Wisey does include details about the trial, subscription, and one-time eBook purchase in the checkout process to ensure transparency, but we recognize that these details can sometimes be missed. If you feel you weren’t adequately informed or if the service didn’t meet your expectations, please reach out to our support team at [email protected] with the email you used for the purchase—we’ll review your case personally and do our best to resolve the situation fairly.

Response from WiseyMay 12, 2025

Dear Jane! Thank you for your feedback. We're sorry for any confusion caused by the auto-renewal. We're glad we had the chance to assist you directly. If you have any further concerns or need clarification, we're always here to help at [email protected]. Cheers!

Response from WiseyMay 9, 2025

Dear Benouhiba! Thank you for your review, we are sorry for the inconvenience caused! We're truly sorry to hear about your experience and understand how frustrating this must be. We want to make things right. We’re here to help and are committed to fair, transparent service—never to cause stress. Please reach out to us at [email protected] with the email address you used to register and any receipts or screenshots of charges. We’ll immediately look into your case, ensure any active subscriptions are canceled, and review your eligibility for a refund. Thank you for giving us the chance to fix this!

Response from WiseyMay 12, 2025

Dear Iuisella! Thank you for sharing your feedback with us. We're sorry to hear that the platform felt too complicated at first. We truly appreciate you reaching out and we’re glad we could assist you directly. If you ever need additional help navigating the content or have suggestions on how we can make it more accessible, please don’t hesitate to let us know at [email protected]—we’re always here to support you.