WiseyReviews of wisey.app

Response from WiseyMay 27, 2025

Dear Angie! Thank you for your feedback. We're truly sorry for the confusion and any frustration caused. We’re glad we were able to get this issue resolved for you. Please rest assured that Wisey does not intentionally place unauthorized charges or piggyback on other purchases. Any subscriptions or add-ons are only activated with user confirmation during the sign-up process. That said, we understand how these situations can be frustrating, and we’re committed to making our checkout process as clear and transparent as possible. If you have any further concerns or questions, feel free to reach out at [email protected] — we’re always here to help. Cheers!

Response from WiseyMay 27, 2025

Dear LeeAnne! Thank you for your honest feedback. We understand that the video style may not resonate with everyone, and we appreciate you sharing your perspective. Since you've already reached out and we’ve resolved the issue, we hope you're feeling more supported now. If there’s anything else we can do to improve your experience or assist further, don’t hesitate to let us know — we’re here to help!

Response from WiseyMay 23, 2025

Dear Noeleen! Thank you for your feedback! We’re really sorry for the frustration this has caused you. We understand how upsetting it can be to feel misled, especially when it comes to pricing and refunds. Our trial terms do state that charges occur if the subscription isn’t canceled before the trial ends, and we do our best to make this clear during sign-up. If you believe there’s been any misunderstanding or would like us to take another look, please feel free to reach out again at [email protected], and we’ll do our best to assist further. Have a great day!

Response from WiseyMay 23, 2025

Dear Azane! Thank you for sharing your feedback! We're truly sorry to hear about your experience and how frustrated you feel. This isn’t the experience we want anyone to have with Wisey. To clarify, the eBooks package is offered during sign-up as an optional add-on and should never be included without your consent. We absolutely do not charge users without clear prompts and confirmations. That said, if this process felt unclear or misleading in any way, we sincerely apologize and will use your feedback to continue improving transparency. Our support team aims to provide respectful and helpful communication in every case. If our response felt dismissive or unhelpful, we deeply regret that, and we’d be happy to take another look at your case to ensure it’s been fairly handled. Please feel free to reach out again via [email protected] and we’ll prioritize your issue with care and respect. Have a great day!

Response from WiseyMay 21, 2025

Dear Tracey! Thank you for your feedback! We're truly sorry to hear about your experience and appreciate you bringing this to our attention. Please rest assured that we take concerns like yours very seriously. We’d never want you to feel misled or charged without consent. We want to help resolve this for you as efficiently as possible. If you haven't already, please feel free to reach out again with your email address at [email protected], and we'll make sure our team reviews the situation thoroughly. Enjoy your day!

Response from WiseyMay 19, 2025

Dear Thomas! Thank you for your feedback! We’re truly sorry for the inconvenience you experienced. We appreciate you reacing out and we're glad we could resolve the issue on our end. If you have any further concerns or need additional assistance, please don’t hesitate to reach out—we’re here to help!