WiseyReviews of wisey.app

Response from WiseyJun 1, 2025

Dear Paola! Thank you for taking the time to write a review. We’re really sorry to hear about your experience, and we completely understand how frustrating this must be. This is absolutely not the experience we want for anyone using Wisey. Please reach out to our support team at [email protected] with the email you used to subscribe or any purchase details you have. Thank you for bringing this to our attention—we’re here to make things right!

Response from WiseyMay 30, 2025

Dear Valued Customer! Thank you for taking the time to share this feedback. We’re genuinely sorry for the frustration and disappointment you've experienced. We hear your concerns, and we deeply regret that your interaction with Wisey left you feeling this way—especially when we aim to support individuals with ADHD, not cause additional stress. If you're open to it, please reach out to us again at [email protected]—we’d like to take another look at your situation to see if there’s anything we can do to make this right. Have a great day!

Response from WiseyMay 30, 2025

Dear Lynn! Thank you so much for letting us know. We’re truly sorry to hear about your experience, and we understand how upsetting this must be. Our goal is to provide meaningful and supportive content, and we regret that it didn’t meet your expectations. We also sincerely apologize for the trouble you faced with unsubscribing—this should never be a difficult process. Please contact us directly at [email protected] and we’ll make sure your subscription is canceled. Your feedback is important, and we’re committed to improving both our content and user experience!

Response from WiseyMay 30, 2025

Dear Dario! We appreciate you taking the time out of your day to leave us this feedback! We're really sorry to hear about your experience and appreciate you bringing this to our attention. It should never be difficult to unsubscribe, and we truly regret any frustration this has caused. If you’re still having trouble, please reach out to our support team at [email protected], and we’ll make sure your subscription is canceled and assist with any related concerns. Have a great day!

Response from WiseyMay 30, 2025

Dear Jay! Thank you for sharing your honest feedback! We take concerns like yours very seriously. Our intention has never been to mislead, and we deeply regret that your experience felt that way. While we aim to be transparent with our pricing and policies, we recognize that if any part of our process causes confusion or feels manipulative, it's something we need to take a hard look at—and we appreciate you holding us accountable. We’d like for our support team to take a look at this with you. Please write in to our support agents directly at [email protected], so a member of our team can get some additional information from you, and investigate!

Response from WiseyJun 2, 2025

Dear Valued Customer! Thank you for giving us the feedback. We’re truly sorry for the frustration and disappointment you’ve experienced. We understand how important clear communication and reliable support are—especially for those managing ADHD. We also appreciate your honesty about the content. Our goal is to provide useful, evidence-based support, and we regret that it didn’t meet your expectations. Your feedback will help us improve both the materials and how we support our users. Regarding the charges and refund, we’d like to investigate your case directly to help resolve this. Please contact us at [email protected] with your ticket number and any details you have, so we can prioritize your request and provide a clearer response. Thank you for sharing your experience, and we hope to assist you further!

Response from WiseyMay 27, 2025

Dear Danielle! Thank you for your honest feedback. We're really sorry to hear about your experience and understand how frustrating it must have felt. We take concerns like yours seriously, and your input helps us continue improving. While Wisey currently operates as a web-based platform rather than a standalone app, we're actively working on solutions to improve accessibility, including clearer navigation and more integrated reminders and support tools. Regarding the subscription charges, we strive to be transparent during sign-up and clearly outline the options, including any additional offerings like the eBooks. That said, we’re reviewing how we present this information to ensure it’s easier to understand and manage. If you have any other thoughts or suggestions, we’d love to hear from you at [email protected]. Thank you again for giving us the opportunity to assist!