WiseyReviews of wisey.app

Response from WiseyJun 5, 2026

Good day, Valentin, We appreciate you sharing your experience and are sorry to hear that your purchase left you feeling misled and frustrated. It is clear from your review that the platform did not provide the guidance or clarity you expected after purchase, and that the ongoing charges have added to your concern. We understand how upsetting it is when a service feels difficult to use and does not match what you believed you were signing up for. Please contact our support team directly at [email protected] so we can look into your experience in detail and review the situation with you. We hope to hear from you soon.

Response from WiseyJun 1, 2026

Hi Anson, Thank you for giving us the feedback. We’re very sorry to hear about your experience and understand how strongly you feel about the purchase and subscription process. We regret that the flow, optional offers, and billing experience created confusion and led to a loss of trust. Transparency is extremely important to us, and we take feedback regarding user experience, subscriptions, and customer support seriously. We appreciate you sharing your concerns and are glad that your case was ultimately resolved. If you have any additional questions or would like us to review your experience further, please contact us at [email protected].

Response from WiseyJun 12, 2026

Hi Nicholas, We’re very sorry to hear about your experience and understand how upsetting unexpected recurring charges can be. At Wisey, we aim to make subscription details and billing terms clear, and we regret that this was not your experience. We understand your concerns regarding charges you did not expect and the difficulty you experienced while trying to resolve the issue. To make this right, we have issued a full refund for the charges and ensured your subscriptions have been canceled. Please email us at [email protected] if you have any additional questions or feedback. Thank you for sharing your feedback, as it helps us improve transparency, communication, and the overall user experience.

Response from WiseyMay 28, 2026

Good day, Afzal, We appreciate you sharing your experience and understand why this situation left you feeling upset and distrustful. From your review, it’s clear that the subscription setup and the charges that followed did not match what you believed you were agreeing to, and that the workbook content also felt far below your expectations. We can see how frustrating it must have been to stop using the app early and then later notice additional payments from your account. Please contact our support team directly at [email protected] so we can look into your experience in more detail and review the situation with you carefully. We hope to hear from you soon.

Response from WiseyMay 30, 2026

Hi John, We’re very sorry to hear about your experience and understand how disappointed and frustrated you feel. We regret that the platform did not provide the value you expected and that the subscription and renewal process left you with concerns about transparency and fairness. Your feedback regarding engagement, billing, and customer support is important to us, and we take these concerns seriously. We would appreciate the opportunity to review your case in detail and better understand what happened. Please contact us at [email protected] with your account information so we can investigate and assist you further!

Response from WiseyMay 27, 2026

Good day, Vivek, We appreciate you sharing this feedback and understand how upsetting this experience must have been. Being unable to connect to the programme, seeing multiple charges, and then feeling left without a response after reporting it would naturally cause a great deal of frustration. Your review makes clear that this situation has left you feeling let down at several stages. Please contact our support team directly at [email protected] so we can look into your experience in detail and work with you toward a resolution. We hope to hear from you soon.

Response from WiseyMay 27, 2026

Good day, Lee, We appreciate you sharing this, and it is clear that your experience left you feeling let down at a point when you were simply trying to get started with the app. From your review, it sounds like the add-on charge came as an unwelcome surprise and that the following communication made the situation feel even more frustrating. I also understand why this affected your trust in Wisey and led you to stop using the app altogether. We would like to look into your experience more closely and discuss it with you directly. Please reach out to our support team at [email protected] so we can review the situation together. We hope to hear from you soon.

Response from WiseyMay 25, 2026

Good day, PJ, We appreciate you sharing this and understand why being charged after canceling your plan would feel upsetting. From your review, it’s clear that you expected the cancellation to stop any further billing, so seeing a $48.50 charge afterward was frustrating and disappointing. Please contact our support team directly at [email protected] so we can look into your experience in more detail and work with you on the next steps. We hope to hear from you soon.