WiseyReviews of wisey.app

Response from WiseyAug 9, 2025

Dear Laura! We’re very sorry to hear about your experience! We understand how frustrating and disappointing this must have been for you. We never intend to mislead our users, and we regret that the platform did not meet your expectations. The content and delivery should be accessible and valuable, and we apologize if this wasn’t the case for you. We’d like to review your account in detail to address the billing issue and see if there is a way to make things right. Please reach out to our support team at [email protected] so we can investigate and assist you further!

Response from WiseyAug 9, 2025

Dear Veronika! Thank you for taking the time to write a review. We take allegations of unauthorized charges very seriously and are actively investigating this issue. Please be assured that we are committed to maintaining the highest standards of security and privacy for our users. We encourage you to please reach out to our Support Team at [email protected]. We can't wait to hear from you soon so we can show you how valued you truly are!

Response from WiseyAug 9, 2025

Dear Sage! Thank you for sharing your concerns! We’re truly sorry for the frustration and distress this situation has caused you. We understand how serious these issues are, especially when finances are tight, and we want to assure you that we take your feedback very seriously. Our intention is never to mislead or cause harm, and we regret any confusion around billing or service delivery. We would like to work with you directly to review your case again and find a resolution. Please contact our support team at [email protected] so we can assist you personally and address your concerns as best as possible!

Response from WiseyAug 9, 2025

Dear Hannah! Thank you so much for letting us know. We sincerely apologize for any inconvenience you encountered while canceling your subscription. We understand your concern regarding the charge, and we want to assure you that payments are only processed for active subscriptions. We are here to help and would love to look into this more. Feel free to reach out to us at [email protected]. We are standing by and hope to help you soon!

Response from WiseyAug 10, 2025

Dear Ema! Thanks for reaching out. We’re very sorry to hear about the difficulties you experienced and understand how frustrating this must have been for you. We take feedback like yours seriously and are committed to improving transparency and the cancellation process. It’s regrettable that your initial refund request wasn’t handled promptly, and we appreciate your persistence in resolving it. Your concerns about the interface are important, and we will share them with our team to enhance usability. Please reach out if you have any further questions or need assistance at [email protected]—we’re here to help.

Response from WiseyAug 7, 2025

Dear Jess! Thank you for sharing your concerns! We’re very sorry for the frustration this situation has caused you. We take issues like this seriously and want to assure you that Wisey is committed to fair and transparent practices. It sounds like there was a breakdown in processing your cancellation, and we apologize for any inconvenience or confusion. Please reach out to our support team at [email protected] so we can make things right and restore your trust. Take care!

Response from WiseyAug 7, 2025

Dear Nunya! Thank you for sharing your concerns. We’re sorry to hear about your experience and understand how important trust and transparency are, especially when seeking support for ADHD. Wisey strives to provide clear information and compassionate guidance tailored to individual needs, and we take feedback seriously to improve our service. If you have specific issues or questions, we’d appreciate the chance to address them at [email protected]. Your input helps us grow, and we’re here to support you however we can!

Response from WiseyAug 7, 2025

Dear Andrey! Thank you for sharing your experience! We’re very sorry for the frustration this caused. We understand how important clear communication and consent are, especially regarding subscription renewals. While our terms explain the renewal process, we appreciate your feedback and will review how we can improve notifications to prevent situations like this. Please reach out to our support team at [email protected] if you’d like us to revisit your case—we want to help resolve this as best we can.