Chris
What's important for people to know? (how to hear the video)
The information was appropriate though not really new to me. It was reinforcing though, which was helpful. One glitch (sort of) was that the bottom bar wasn't showing when the video started and the volume was off. I at first thought I had to figure out everything just by watching it. When it ended I tapped on the screen to see if I could re-start it and discovered the bar and volume icon. Later, I went back to the home page and started the video again, scrolling the screen up and saw that the bar does show up at first (fleetingly), but it had been hidden below my laptop's screen. I suggest having something written to indicate how to activate the bottom bar and volume icon or changing the coding to allow the volume to go on when the video starts or reformatting to allow video to be slightly higher on screen.
Response from WiseyDec 30, 2025
Dear Chris! Thank you for your detailed feedback and for sharing your experience. We’re glad to hear that the content was reinforcing, even if it wasn’t entirely new. We also appreciate your observations about the video interface and understand how the hidden bottom bar and volume settings could be confusing. Your suggestions on providing instructions or adjusting the video layout are very helpful, and we’ll share them with our technical team for improvement. We value your input and are committed to making the experience smoother and more user-friendly!