Norman R. N.
Shitty refund policy!
I turned off the automatic renewal in the phone settings but still got charged. I was denied a refund the day after I was charged. Instead, I was offered the choice to spend $5.00 more for lifetime membership (that I didn’t want) or walk away with nothing, having lost $99.00. I understand having policies. But a little discretion by customer service supervision would be nice. Instead I was sent the policy by 3 different representatives. Let my experience be a lesson learned for others. - An Unhappy Lifetime Member 🤨
Response from WiseySep 11, 2025
Dear Norman! Thank you for sharing your experience so openly. We are glad we were able to resolve your case, though we are truly sorry it felt frustrating along the way. We understand how disappointing it must have been to receive repeated references to policy without the flexibility you were hoping for. Your feedback about discretion and personalized support is very important, and we’ve shared it with our team to help improve future interactions. We appreciate your honesty and hope that, despite this experience, you’ll find value in the lifetime access you now have.