LaRusse
Prompt response
I had misunderstood that a trial offer on Wisey would continue as a subscription UNLESS I took action to cancel it. Much to my surprise three months after I first signed up for the trial, I was billed an installment of $99 even though I had stopped using Wisey within the first month. I emailed quickly and the entire matter was resolved. My subscription was cancelled and the money refunded, The person in customer service who communicated with me was very gracious and respectful.
Response from WiseyNov 4, 2024
Dear Valued Customer! Thank you so much for sharing your experience with us! We're sorry for the initial misunderstanding about the trial setup, but we're very glad to hear that our support team was able to address your concerns promptly and respectfully. Your feedback is invaluable in helping us improve our communication around trial subscriptions, so we appreciate you taking the time to let us know. If there's anything else we can do to support your journey with Wisey, please don’t hesitate to reach out at [email protected]. Wishing you all the best in mindfulness and personal growth!