WiseyReviews of wisey.app

Response from WiseyDec 22, 2025

Dear Kylie! We’re truly sorry to hear about your experience and understand how upsetting and stressful this situation feels. This is not the experience we want for anyone, and we take billing concerns extremely seriously. Subscription charges are never intended to be hidden, and we want to review what happened in your case as soon as possible. Please contact our support team at [email protected] through the official support channel so we can investigate the charges and work toward a fair resolution. We appreciate you bringing this to our attention and want the opportunity to address it properly!

Response from WiseyNov 30, 2025

Dear Sara! Thank you for taking the time to share such detailed feedback! We’re truly sorry for the frustration and disappointment you’ve experienced. We understand how discouraging it can feel when the pacing of the content doesn’t match what you need, and your comments help us consider improvements for users who prefer a faster learning flow. We also want to clarify that all subscriptions, including currency and pricing, should be displayed during the purchase process, and your experience shows we need to make this clearer for international users. While refund eligibility is determined by the app store’s policies, we’d still like to review your case closely, especially since you canceled and were charged afterward. Please reach out to us at [email protected] with your account email so we can investigate what happened and work toward a resolution. Cheers!

Response from WiseyNov 30, 2025

Dear Paula! Thank you for sharing your experience! We’re truly sorry to hear how frustrating this situation has been. We never want anyone to feel misled about available content, and your feedback helps us understand where we need to make things clearer. The cancellation process should be straightforward, and we apologize if it felt like your request wasn’t handled properly or closed too soon. We’d really like to review your case in detail and see what went wrong, including the issue with content access. Please reach out to us at [email protected] with your account email so we can investigate and assist you directly. Take care!

Response from WiseyNov 29, 2025

Dear Ondra! Thank you for sharing your concerns! We want to clarify that all subscription options, including any bundled items, are shown during checkout, but your feedback shows we need to make this information clearer and easier to understand. It’s never our intention to take advantage of anyone, especially individuals seeking support for ADHD, and we take this kind of feedback very seriously. We’d really appreciate the chance to review your account and understand exactly what happened with your subscription. Please reach out to us at [email protected] so we can look into this together and work toward a solution!

Response from WiseyNov 21, 2025

Dear Douglas! Thank you for sharing your concerns! We’re truly sorry that your experience has left you feeling this frustrated. We understand how upsetting it is when the refund process feels overwhelming, especially when you're already dealing with ADHD-related challenges. Our goal is never to make the process difficult, and your feedback helps us improve the clarity and simplicity of our steps. If there’s anything you need or any part of the process you'd like us to walk through together, we’re here at [email protected] to support you!

Response from WiseyNov 21, 2025

Hello! Thank you for reaching out and sharing your concern. Since you provided your email, we were able to look into the issue directly and have already resolved it on our side. The refund has been processed correctly, and the funds should appear in your account according to your bank or payment provider’s standard timelines. If you would like to share additional feedback or need assistance, please reach out to our Support Team at [email protected]. Cheers!