Joellen J.
A very expensive lesson - avoid PILOT APPS!
At the very least - this is a money sink. I took the bait and got lured in to Wisey's "Trial Period" with two charges $17.99 & $15.99 on September 14, 2025. One for an e-book and one for the APP which I did download in September but soon realized it was something I was not going to use. I tried to cancel my "Trial Period" (before it ended) by deleting the APP from my phone. I received notification of two additional charges - $45 & $59.99!!!! The cancellation policy clearly states "NO REFUNDS" - which was why I sent my initial cancellation request prior to the end of the period. Unfortunately - just deleting the APP off of my phone did NOT end my subscription. It would seem I actually had to go into the APP on my desktop and delete my profile. Wisey did respond to my second request in a timely fashion - very sorry that I am not happy with the product but assuring me that my account is NOW cancelled and provided the following: "As an alternative, and because your satisfaction is important to our team, I’d like to offer you the following: A 50% refund on your most recent payments as a gesture of goodwill." Decreasing my costly lesson from $104.99 (Wisey's MONTHLY SUBSCRIPTION COST) to only $52.50. Thanks? For would-be consumers considering Wisey - Choose WISELY. Don't be lured in by an affordable "trial period" with a monthly rate that is TRIPLE that cost.
Response from WiseyNov 4, 2025
Dear Joellen! Thank you for taking the time to share your detailed experience! We truly understand how frustrating this situation must have been. We’re sorry for the confusion surrounding the cancellation process and for any inconvenience it caused. Deleting the app alone doesn’t stop billing, as subscriptions need to be canceled directly through the account settings, but we’re glad that your account is now fully canceled and that a 50% refund has already been issued. We’ll make sure your feedback is shared with our team to improve clarity around the trial period and cancellation steps. Your input is incredibly valuable, and we appreciate your patience and understanding throughout the process. If you would like to share additional feedback or need assistance, please reach out to our Support Team at [email protected]. Cheers!