Hanako E.
Ongoing Charges After Trial Cancellation
I signed up for the one-week trial, but it wasn’t what I was looking for, so I cancelled. Unfortunately, the cancellation clearly didn’t go through, as I later realised I had been charged $60 per month for several months without noticing. When I saw the second monthly charge - on the same day it was taken - I contacted Wisey immediately in alarm and requested that they at least refund that most recent payment, as it had just been processed. They refused, stating that under their terms and conditions they do not offer refunds. I’m extremely disappointed. Beyond the initial trial week, I never used the service and would never have knowingly agreed to pay such a high monthly fee for what’s offered. The lack of flexibility or goodwill in resolving this has left me feeling misled and unsupported as a customer. If you’re considering signing up, make sure you read the terms very carefully and monitor your account closely.
Response from WiseyFeb 16, 2026
Dear Hanako! Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the confusion with the cancellation and the charges that followed, and we understand how upsetting this situation must have felt. At Wisey, we aim to provide clear information about subscriptions and to support our users with transparency and care. Please note that our team always reviews such cases individually and strives to offer guidance and possible solutions in line with our policies. We kindly encourage you to reach out to our support team again at [email protected] so we can take another look at your case and assist you further. Have a great day!