WiseyReviews of wisey.app

Response from WiseyMar 2, 2026

Dear Sarah! Thank you for taking the time to write a review. We’re sorry to hear about your experience and understand how frustrating unexpected charges and renewal timing can be. At Wisey, we strive to review each request individually and provide clear explanations regarding subscriptions and add-on services. However, the email address provided in your message does not match any account in our system, so we are currently unable to investigate your case in more detail. We kindly ask you to contact our support team again at [email protected] using the exact email associated with your purchase and include any transaction details so we can properly locate your account. Have a sunny day!

Response from WiseyMar 2, 2026

Dear Kristyn! Thank you for taking the time to write a review. We’re very sorry to hear about the unauthorized charges and the distress this has caused. At Wisey, we take reports of mistaken or unauthorized billing very seriously. Your feedback is important, and we will continue reviewing our billing and verification processes to prevent situations like this in the future. To resolve this, we have issued a full refund for all charges. If you need further assistance, we would be happy to help! We can be reached at [email protected]. Enjoy your day!

Response from WiseyMar 2, 2026

Greetings! Thank you so much for letting us know. We’re very sorry for the confusion and frustration caused by the unexpected subscription charge. At Wisey, all subscriptions and optional offers are intended to be clearly presented before confirmation, and we regret that this was not your experience. We understand your concerns about pricing and offers, and we are reviewing our communication and billing flow to make it clearer for all users. Please contact us at [email protected] so we can further assist you. Your feedback is important, and we appreciate you sharing your experience so we can continue improving transparency and user trust!

Response from WiseyMar 2, 2026

Dear Lorne! Thank you for taking the time to write a review. We’re very sorry for the confusion and frustration caused by the additional charges and multiple subscriptions. At Wisey, we aim to resolve refund requests clearly, and we regret that our previous responses did not meet your expectations. To make this right, we have issued a full refund for all related charges. We are also reviewing our cancellation and billing processes to prevent situations like this in the future. Thank you for your patience and for sharing your experience, as it helps us improve transparency and customer support for all users. Please email us at [email protected] if you have any additional questions or feedback. Cheers!

Response from WiseyMar 2, 2026

Greetings! Thank you for taking the time to share this feedback. We’re very sorry to hear about your experience and the unexpected charges that occurred. At Wisey, we aim to clearly present all pricing and optional add-ons before confirmation, and we regret that this was not your experience. We understand how frustrating it is to be charged without realizing additional options were included, and we take this feedback seriously. We encourage you to reach out to our support team at [email protected] so we can investigate your account, correct the trial issue, and make things right. Your feedback is important, and we appreciate your patience as we work to resolve this situation!

Response from WiseyMar 2, 2026

Dear Kantanat! We’re sorry to hear about your experience and understand how concerning unexpected charges can feel. At Wisey, we always aim to review each case carefully and provide fair resolutions. We truly want to help resolve this situation and ensure full clarity regarding any charges on your account. Unfortunately, the email address provided does not match any account in our system, so we’re unable to investigate the request in more detail at this time. Please contact us again at [email protected] with the correct email used during registration and any transaction details so we can locate your account and assist properly. Have a lovely day!

Response from WiseyFeb 28, 2026

Dear Laercio! We sincerely apologize for the frustration this situation has caused. We’re very sorry to hear about your experience and understand how upsetting this must be. At Wisey, we take these concerns very seriously and want to make things right. Please contact our support team directly at [email protected] so we can review your account, address any unauthorized charges, and ensure your subscription is properly managed. Our goal is to provide a fair and transparent experience, and we’re committed to resolving this for you!

Response from WiseyMar 2, 2026

Dear Giammarco! Thank you for giving us the feedback. We’re very sorry for the disturbing experience you described with the advertisement, especially when watching content with family. At Wisey, we do not intentionally use inappropriate language in our ads, and we take reports like yours very seriously. We truly apologize for the discomfort caused and will escalate this internally to review any creatives and placements that may have led to this situation. Please email us at [email protected] if you have any additional questions or feedback. Take care!