Denis P.
Auto renew even if you cancel!
I signed up for their service with a subscription plan. On the same day I registered, I cancelled the auto-renewal to avoid any future charges. Despite this, my account was charged again a month later. I contacted their customer service to request a refund, but I was simply told that subscriptions are non-refundable, even in situations like this. I find this practice very disappointing and not very customer-friendly. Be cautious before subscribing, as it appears to be very difficult to obtain a refund, even when the renewal has been cancelled.
Response from WiseyMar 12, 2026
Dear Denis! We’re very sorry to hear about your experience and the frustration this charge has caused. At Wisey, we strive to ensure that subscription management and billing are clear and transparent for our users. We also appreciate you bringing this situation to our attention, as it helps us improve how cancellations and renewals are handled. After reviewing your case, we have issued a full refund for the charge in question. Please email us at [email protected] if you have any additional questions or feedback. Thank you for your feedback, and we truly regret the inconvenience you experienced!