WiseyReviews of wisey.app

Response from WiseyMar 30, 2026

Dear Jorge! Thank you for giving us the feedback. We’re very sorry to hear about your experience and understand how serious and upsetting this situation must feel. Please note that charges are only processed based on subscription terms agreed to during sign-up, but we take any concerns about unauthorized transactions very seriously. We’re glad to confirm that the issue has now been resolved and your case has been handled. In case you have any ideas or suggestions on how to make our app better, please, reach us out to [email protected] email and share your thoughts. Enjoy your day!

Response from WiseyMar 16, 2026

Dear Geoff! Thank you for sharing your experience, and we’re truly sorry to hear how frustrating this situation has been for you. We understand how disappointing it must feel not to have had the opportunity to properly access and use the platform as expected. Our team always aims to assist users as quickly as possible with access issues, and we regret that the process caused you additional stress. While subscriptions renew automatically according to the selected plan, we’re glad our team was able to provide a partial refund as a gesture of goodwill. Please email us at [email protected] if you have any additional questions or feedback. We genuinely appreciate your feedback and will continue working to improve both our support process and overall user experience!

Response from WiseyMar 16, 2026

Dear Muhammad! We are sorry to hear of the experience you have reported in your review. We’re very sorry to hear about your experience and understand how upsetting this situation must feel. If the charge was made after you intended to cancel, we will carefully investigate the case and assist you with a refund if applicable. We sincerely apologize for the frustration caused and will do our best to resolve this for you as quickly as possible. Please rest assured that our team is here to help resolve this and clarify what happened with your subscription and account access. Kindly contact us at [email protected] with the email address used for your account so we can locate your profile and review the billing right away. Take care!

Response from WiseyMar 14, 2026

Greetings! Thank you for sharing your feedback with us. We’re sorry to hear that this situation has caused frustration. At Wisey, subscription details and billing terms are shown during the sign-up process, and we aim to keep everything as transparent as possible. However, we would be happy to review your account to better understand what happened and clarify the charge. Please contact our support team directly at [email protected] so we can look into your case and assist you further. Have a sunny day!

Response from WiseyMar 12, 2026

Dear Nadine! We’re very sorry to hear about your experience and the concerns you’ve raised. At Wisey, our goal is to support people with tools for mindfulness and cognitive development, never to cause frustration or financial stress. We also take feedback about billing clarity and communication very seriously and will continue improving how subscription details are presented. After reviewing your case, we have issued a full refund for the charges you mentioned. Please email us at [email protected] if you have any additional questions or feedback. Thank you for sharing your experience, as it helps us improve both our service and the support we provide to our users!

Response from WiseyMar 16, 2026

Dear Luca! Thank you for sharing your experience! We’re truly sorry to hear that the subscription renewal caused disappointment. We understand how frustrating it can feel if the renewal terms were not clear at the time of purchase. Please note that Wisey subscriptions renew automatically according to the plan selected, and this information is shown during the sign-up process and in the subscription details. We’re glad to confirm that the issue has now been resolved and your case has been handled. In case you have any ideas or suggestions on how to make our app better, please, reach us out to [email protected] email and share your thoughts. Enjoy your day!

Response from WiseyMar 13, 2026

Dear Barbara! Thank you for sharing your concerns with us. We’re truly sorry to hear about the frustration you’ve experienced with the subscription and language availability. At Wisey, we aim to keep subscription details and optional purchases transparent during the sign-up process, and cancellations can be completed through the account settings or with help from our support team. We would really like the opportunity to review your account and assist you with canceling the subscription and clarifying the charges. Please contact our support team at [email protected] so we can help resolve this situation as quickly as possible. Have a sunny day!

Response from WiseyMar 12, 2026

Dear Steven! We’re very sorry for the frustration this situation caused and truly appreciate you sharing your perspective. At Wisey, we understand how disappointing unexpected charges can feel, especially when you attempted to cancel. We also value your suggestion about empowering support agents to resolve issues more compassionately, and we will take this feedback into consideration. After reviewing your case, we have issued a full refund for the renewal charge. For more assistance please contact us at [email protected] and our team will be there for you. Thank you for bringing this to our attention and helping us improve our customer experience!