Carla T.
Wisey scam app, website and no response from billing or support emails
UPDATE: 6 May 24. Wisey have emailed and both refunded and trial/subscription was cancelled. I sent a reply, and again it disappeared with no record other than a screenshot of my drafted email before I sent it (not in sent, draft or bcc). Until this is resolved and other issues (proper website access, proper reminder of trial ending with adequate notice and office contacts clearer and accessible) ‐-----‐----------------- Twice I attempted to contact Wisey via their email. A month ago and tonight. Given it was another site based in checked Cyprus, alarms bells went off. I copy myself into all my emails. All 3 I sent, including a test email, disappeared into the ether, with no record in my sent messages or my bcc copy. Sure, initially during the trial phase they generate a response (transaction record, and any downloads attachments), but there isnt even a clear link to their website which they refer to for cancelling trials and subscriptions. They lie about the reminders they promise, and that information disappears as soon as you register. I cancelled with PayPal. Facebook need to responsible for these scam sites they promote, which rip people off, with no comeback. Am about to cancel Facebook because the crap and unsolicited emails and fake scam sites is so prolific, am certain they get a cut in this rort. Its a cesspool of rorts. I doubt email app address, which this review wont even allow me to include, (support @ wisey . app) will respond to my emails to date.
Response from WiseyMay 6, 2024
Dear Carla! Thank you for taking the time to share this detailed feedback with us! We're sorry to hear about your experience, and we appreciate you reaching out to us. It's concerning to hear that you've encountered difficulties in contacting our support team and that your emails seem to have disappeared. We assure you that Wisey is a legitimate company committed to providing support to our users. We take such matters seriously and would like to investigate this further to ensure that our communication channels are functioning properly. Please rest assured that we have a dedicated support team ready to assist you with any issues or inquiries you may have. We also would like to thank you for providing your email here, it has been already passed to our team. One of our agents will get back to you shortly to assist in resolving any matters you may have. Have a wonderful day!