WiseyReviews of wisey.app

Response from WiseyMay 15, 2024

Dear Kimberly, We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback. It was never our intention to mislead or disappoint you. We ask you to give us a second chance. We encourage you to reach out to us so that we can explain to you all the details about the Terms and Policy, conduct a thorough investigation of this issue and hopefully find a resolution to address any inconveniences you may have faced. We hope you consider giving the Wisey app another chance. We wish you and your loved ones all the best🫰

Response from WiseyMay 16, 2024

Dear George Bruneau, We apologize for the frustration and inconvenience you've experienced with our customer service. It's clear that we did not meet your expectations, and for that, we sincerely apologize. We understand the importance of timely responses and transparent communication, and we regret that we fell short in this instance. We will investigate the matter further to ensure that our processes are improved and that situations like this are avoided in the future. Regarding the refund, we understand your request and will work to resolve this matter promptly. Please reach out to us with your account details at [email protected], and we will do our best to assist you. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.

Response from WiseyMay 16, 2024

Dear Tyler Kaye, We apologize for the inconvenience and frustration you've experienced. Your feedback is important to us, and we take your concerns seriously. We strive to provide transparent and reliable service to all our users, and it's clear that we fell short in this instance. We will review our communication processes and take steps to ensure that situations like this do not happen in the future. Regarding the refund, we understand your request and will work to resolve this matter promptly. Please reach out to our customer support team at [email protected] with your account details so we can assist you further. Thank you for bringing this to our attention, and we appreciate your patience as we address this issue.

Response from WiseyMay 12, 2024

Dear Sadaf Fatima, We deeply apologize for any frustration or inconvenience experienced with our program. We strive to be transparent about our charges and are actively working to improve our communication regarding notifications and renewals. We understand the challenges faced by individuals with ADHD and are committed to providing a supportive environment. We take feedback seriously and are actively addressing your concerns. Please know that we're here to assist you and are dedicated to resolving this matter promptly. You may also reach our team at [email protected]. Thank you for bringing this to our attention.

Response from WiseyMay 10, 2024

Dear James, We're truly sorry to hear about your negative experience and any inconvenience caused by the charges. Ensuring transparent billing practices and providing value to our users is a top priority for us. Please reach out to our customer support team at [email protected] immediately so we can investigate the charges and work towards a resolution. Your satisfaction is important to us, and we're committed to addressing your concerns promptly. Thank you for bringing this to our attention.

Response from WiseyMay 10, 2024

Dear Nidia, We're deeply sorry for any frustration or misunderstanding caused by the questionnaire experience. It's important to us that our questions and options are inclusive, respectful, and supportive of our users' needs and experiences. Your feedback is invaluable, and we'll review and revise our questionnaire to ensure it aligns with these principles. As for the claim about ADHD treatment, we're committed to providing accurate information and will investigate this matter further. Thank you for bringing these concerns to our attention and feel free to contact us at [email protected] in case of anything else. Have a great day!

Response from WiseyMay 10, 2024

Dear Beth Pinto, We're deeply concerned to hear about your experience and apologize for any inconvenience caused. Ensuring a smooth and hassle-free experience, including payment management, is paramount to us. Please contact our customer support team at [email protected] immediately so we can assist you with stopping payments and resolving any issues you're encountering. Your feedback is crucial, and we're committed to addressing and rectifying any concerns promptly. Thank you for bringing this to our attention.

Response from WiseyMay 6, 2024

Dear Cynthia! Thank you for leaving us a review! We understand your frustration and apologize for any inconvenience you've experienced. We strive to provide a positive experience for all our users, and it's disappointing to hear that your experience fell short of expectations. Regarding the charges, we want to clarify that our subscription terms are clearly outlined in our Terms and Conditions, which are presented to users before they confirm their purchase. We aim to be transparent about our pricing structure, and charges are applied with the customer's consent. Moreover, any automatic charge can only be possible if you have an active subscription. We're glad to hear that the situation has been resolved. Your feedback is valuable to us, and we appreciate the opportunity to address your concerns. If you have any further questions or need assistance, please don't hesitate to reach out to us at [email protected]. Our team is standing by!