katerang
Pay attention to the 1-star reviews..
I can’t believe these 5 star reviews regarding the customer service are real. My experience with them has been extremely bad and disappointing. I purchased the software because their trial version won’t let you work with a video file longer than five minutes. I did not have such a short video file to work with, so I purchased it due to the good reviews and knowing they had a 30-day money back guarantee. It turns out, the way they advertise that guarantee is very misleading, indeed. There are major strings attached. My program crashed multiple times, or abnormally terminated the process with an error code. I uninstalled the software as I had gotten no use out of it whatsoever. When I requested my refund, I was met with a curt response from the representative telling me to take screenshots of my entire process and send them to tech support. I replied, repeating my complaint including the details of what happened, and received another response, essentially letting me know that if I couldn’t prove that their software was at fault it must be an ‘operation error.’ No, sir. I read the specs and user guide multiple times before and during use. Everything checked out on my end. Misleading, crummy company that takes no accountability for their janky software. 0/10 do not recommend. Update, 10/26: At the time of my original review, I had already been in touch with the representative from the Digiarty Support Team. No progress was made, just a lot of back and forth. I was appalled when I received an email from the representative letting me know that they would process my refund, "And please remove your bad review firstly." Essentially, saying I will get my refund IF I remove my bad review. I declined to remove the review, but said I would update it once my refund was processed. The rep. responded by saying that they would close my refund request ticket, and not contact me again (I had requested that they not contact me again unless it was to approve my refund). This is completely unethical, if not fraudulent. If they process my refund I will update my review to reflect that, but I'm not going to hold my breath. I have never had such a weird experience with customer service. I have saved every email and taken screen shots, and am reviewing my options, moving forward. Will update, regardless of how this plays out. Final Update 11/1: Thankfully they approved my refund request after I posted my last update. My bank processed it today, and all is well. I am grateful that they refunded me, and hope that in the future they strive to make the process more customer-friendly. (I had to argue back and forth with the person helping me several times when, frankly, no emails, besides a confirmation, should have been necessary.) I'm glad it's over. For what it's worth: I know someone who used their DVD ripping software and they said it's great, so it's definitely a mixed bag with this company. If you order their products and are dissatisfied, be ready to fight for your case (and definitely take screenshots and save all correspondence, just in case). I'm glad they did the right thing and honored their guarantee eventually. Upping my review to 2 stars because I'm happy with the outcome, but still very unhappy with the overall customer service experience.
Response from WinXDVDOct 23, 2022
Dear katerang, Sorry for the inconvenience this may cause to you. Generally, if customers contact our support team for refund due to tech problems, our support team will try to provide tech support to see if the problem can be solved. If they can't solve the problem for you or if you do not want to solve the problem, please tell them and they will apply for a refund for you. Best regards, Hello, Your refund request had already been submitted. The amount refunded will be transferred to your account in 5-7 business days, depending on your bank processing and available payment information on file.