100 Calories Per Pint. Vegan, Sugar Free, Low Carb and Keto. Wink Frozen Desserts ice cream alternatives are plant-based and fit into a clean eating lifestyle.
Wink Frozen Desserts (winkfrozendesserts.com) has 339 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
winkfrozendesserts.com
Website
winkfrozendesserts.com
Category
Candy & Chocolate
Location
Stamford, Connecticut
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: December 2020.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My Husband was diagnosed type 2 diabetic at the end of March. We had to change everything we ate. I am saying we because am his support. HE ❤️’s ice cream!!! Yes we know this is not ice cream or frozen yogurt. It is a frozen treat. We have been doing the Keto thing since March he has lost 60 pounds myself 45. We took a chance on trying your product and for someone who is not able to have ice cream anymore this is a wonderful alternative. This does not raise his blood sugar or weight gain. We love S’mores and Strawberry Cheesecake then Lemon Cake lol. Again your product is great! We love the customer service. The packaging and shipping are very easy to follow. We just wanted Winks to know that there are people out here that love your frozen dessert. Thank you😁
LA
LATOYA
Inedible!
Dairy free, Sugarless icecream is a nice notion for someone with my dietary needs but this icecream was disgusting and a waste of $41.00! Tasted awful and with the first ingredient that's listed being water, there's no wonder! Should really consider using almond or coconut milk for real flavor.
Response from Wink Frozen DessertsSep 1, 2019
Hi Latoya,
I'm so sorry you didn't enjoy our products.
We know we're not for everyone, but stand behind what we do.
What is your order number?
We'd love to refund you as per our satisfaction guarantee.
KB
Kaelyn B.
AWFUL!!!
AWFUL!!!! Taste like plastic. Do not waste your money. I was so hopeful but no, just no. I even tried to give it to my roommate and she said it smelled like foot spray and tasted like it should be that too. I got the cake batter, mint chocolate, coco dough and s’mores and they are all awful.
Response from Wink Frozen DessertsAug 30, 2019
Hi Kaelyn,
I'm so sorry to hear you didn't enjoy our products.
We know we're not for everyone, but stand behind the products we make.
Could you please provide your order number so that I may refund you as per our satisfaction guarantee?
Thanks! Looking forward to resolving this for you.
Update:
Thank you for providing this.
Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.
I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.
https://winkfrozendesserts.com/pages/returns-and-refunds
The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.
If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.
If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.
Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.
CS
Corrie S.
I was hoping for better
I was hoping for better, but this had to have been the worst tasting dessert I have ever tried. It tasted like a mouthful of sweet and low, straight out of the packet. Very chemically tasting, despite the"natural" ingredients. Honestly, I'm not sure what I expected. I should have known better. Things that sound too good to be true, typically are.
They did stand behind their product a refunded me the cost of my order.
Response from Wink Frozen DessertsAug 29, 2019
Hi Corrie,
I'm so sorry you didn't enjoy our products.
We know we're not for everyone, but do stand behind the products we create.
What is your order number? I'd love an opportunity to refund you, as we guarantee satisfaction.
Thank you for providing this.
Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.
I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.
https://winkfrozendesserts.com/pages/returns-and-refunds
The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.
If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.
If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.
Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.
KB
Kathy B.
LOVE WINK
Wink is soooooo good. I buy it at Market Street in the Dallas area. Just wish I could find it more places. Thank you for making this product.
Can't understand why Whole Foods doesn't have it.
So glad I came across Wink.
THANK YOU!!!!
KB
Kris B.
Missing product
I am a new customer for Wink Frozen Desserts. I just received my first order of 9 pack and 1 free. I only received 7 meaning 3 missing. Inside box was a list of my order. But not all were in the box. This might be a problem for delivery service.
I was impressed in the timely manor in which I received order.
Hoping for a better result.
KB
CN
Claudia N.
Honest review from someone who was 260…
Honest review from someone who was 260 pounds and just lost 30... OK--this is NOT really "ice cream." But given all the horrible reviews I've read, I was pleasantly surprised. I AM NOT A VEGAN. I love my treats, but have been on keto for 3.5 months. I bought 5 & have only tried the Salted Caramel. Taste is close...not quite there. It's creamy and admittedly I cannot eat more than probably 1/4 cup of this until I've had enough. It left a weird "feeling" in my mouth. It will be GREAT for those nights I'm craving dessert but can't have it! I will probably get 15-20 servings out of what they say is a 4-serving pint tho!! LONG STORY/SHORT: Buy if you're desperate for a treat once in a while if you're on keto or low carb. I intend to eat this stuff ONE big spoonful at a time...any more than that and I just don't want it.
ME
Me2008
Taste like pepto-bismol that has a touch of flavoring and frozen
Update: I was very surprised that I got a refund from Wink minus the shipping, which makes sense to me. Although I did not like the ice cream, I felt that the customer service aspect of the company earned them some stars. Thank you for that.
Okay so I purchased the 12 pack with random flavors. I tried every one and did not like a single one. It reminded me of peptol-bismol with light flavoring. I took them to work to see if co workers would like them and they all did not like them either. In the end I threw the ice cream away. I was very disappointed with the thought of wasting all that product and money.
My order was #83667
Response from Wink Frozen DessertsAug 17, 2019
Hi Harune,
Thank you for providing your order number and the feedback.
Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.
I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.
https://winkfrozendesserts.com/pages/returns-and-refunds
The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.
If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.
If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.
Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.
