100 Calories Per Pint. Vegan, Sugar Free, Low Carb and Keto. Wink Frozen Desserts ice cream alternatives are plant-based and fit into a clean eating lifestyle.
Wink Frozen Desserts (winkfrozendesserts.com) has 339 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
winkfrozendesserts.com
Website
winkfrozendesserts.com
Category
Candy & Chocolate
Location
Stamford, Connecticut
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: December 2020.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Got last shipment melted had to throw away entire shipment. Tried several times to contact them ignored me ..no more orders are to come to me.had to cancel my card.
Response from Wink Frozen DessertsSep 17, 2019
Hi Brenda,
I'm so sorry to hear about this experience.
I've just gone through our email inbox and don't see any messages from you. Do you mind forwarding any communication you attempted to [email protected]? We'd be more than happy to make this right for you.
LE
Leslie
I love the FROZEN desert
I love the frozen deserts. It is one desert I used to enjoy. The shipping is an issue. The company always replaced any damaged or melted product but after spending way too much time trying to get the product to me in at least a semi frozen state I had to give up. We used two different shipping companies also. At least half a dozen times things went way off track. Never order so that a weekend or holiday are involved in the delivery time. Sucks for me but I couldn’t take the frustration and disappointment any more.
SL
Susan L.
Great service / Fun flavors
Great service. Lots of fun flavors!
So glad I can order this online and have it delivered frozen to my doorstep.
EM
Eileen M.
Wink is great
Wink is great! We love that it is vegan and only 100 calories. Great job!
JC
Joseph C.
It all taste the same but is good
It all taste the same but is good. Chocolate is best.
SU
Suzann
Delicious Dark Chocolate.
I discovered this product after seeing a coupon for it. I have been buying the dark chocolate wink pints ever since. I love the fact that that it is only 100 calories per pint and that it is plant based. I wish it were in more stores near me. Also, I appreciate the fact that I can call the company at any time. Many of these type of products do not have a phone number and you have to deal with them solely by email or using other social media. Each time I have called it has been a great experience. This is how I indulge in my dark chocolate frozen dessert. In a dish I place the Wink Dark Chocolate Frozen Dessert product. I then use Hershey’s sugar free chocolates syrup and a few crumbles of a Fiber One 70 calorie chocolate brownie bar on top. Delicious!!! Please keep those coupons coming. LOVE IT.
Response from Wink Frozen DessertsSep 17, 2019
Thank you so much Suzanne!
DJ
DJ
HIGHLY DISAPPOINTED!!
I was so excited to finally receive my shipment (after many weeks of waiting and emailing customer service), but it was a huge disappointment! It has no flavor and is, just to put it mildly, down right gross. IF you purchase DO NOT expect it to be ANYTHING remotely close to ice cream or sorbet. Needless to say, it was a huge waste of my money :(
Response from Wink Frozen DessertsSep 14, 2019
I'm so sorry you didn't enjoy our product, and that you had such a delay.
This is definitely not the type of experience we wish to provide for our customers.
What was your order number?
I'd love to make this right for you.
UPDATE*
Thank you for providing this.
Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.
I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.
https://winkfrozendesserts.com/pages/returns-and-refunds
The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.
If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.
If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.
Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.
KA
Karoline A.
Did not expect a bland experience.
I purchased instore at the grocery store. Saw cocoa dough and vegan so I purchased it. I was not aware it was low calorie and sugar free. I took 3 bites and tossed it. It was awful. I understand people are looking for a sugar free ice cream substitute. But this had mininum flavor. Again I was not expecting a zero sugar diet ice cream. It tasted so watery and had a bad stevia aftertaste. Not my cup of tea. I will say The texture was nice once thawed. Good for other people on diet restrictions I guess...
