Donna
I was so looking forward to the “Dark…
I was so looking forward to the “Dark Chocolate”. It has absolutely no chocolate flavor at all. I ordered 4 pints. Just very disappointed. The only other one I tried was the “Salted Carmel” which only tastes sweet like Stevia, but certainly not a salted Carmel flavor. Too bad. Order #90380
Response from Wink Frozen DessertsSep 11, 2019
We totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service. I've refunded your order as per our satisfaction guarantee policy. You can find more on that by following the link below. https://winkfrozendesserts.com/pages/returns-and-refunds The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was. If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product. If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products. Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.
