100 Calories Per Pint. Vegan, Sugar Free, Low Carb and Keto. Wink Frozen Desserts ice cream alternatives are plant-based and fit into a clean eating lifestyle.
Wink Frozen Desserts (winkfrozendesserts.com) has 339 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
winkfrozendesserts.com
Website
winkfrozendesserts.com
Category
Candy & Chocolate
Location
Stamford, Connecticut
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: December 2020.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Wink is honestly fantastic! I’m allergic to gluten, processed cane sugars and dairy so before I found this I hadn’t had a treat in six years! It’s so good, and actually tastes like ice cream—not overly ice-ish but actually creamy (especially if you let it thaw till it’s just a lil bit melty!) it’s easy to fit into any macros if you’re training and is just all around my new favorite thing!
Response from Wink Frozen DessertsAug 9, 2019
Thank you so much for the review Grey!
CW
Cassie W.
Sometimes you just need something…
Sometimes you just need something sweet!!! I am thrilled to have found a treat that I can enjoy that doesn't have anything in it that will negatively affect my body. I have found my favorites and don't ever let my freezer get empty. Thank you WINK for making my new favorite treat!!!
-Cassie
Response from Wink Frozen DessertsAug 9, 2019
Thank you so much for this review Cassie! It means a ton!
KI
Kirsten
I know many people love this but I…
I know many people love this but I ordered the 12 pint package and cant stand the taste of any of the flavors.
These people are awesome to work with. Changed to 5 stars for great customer service.
Response from Wink Frozen DessertsAug 5, 2019
I'm so sorry you didn't enjoy our products.
We aim to please as many people as possible, but understand that not everyone will enjoy what we create.
Would you mind providing your order number?
We do stand behind what we do and guarantee satisfaction.
Thanks!
AS
AINSLEY S.
I would NEVER recommend this product
The only good thing I have to say about this brand is the customer service is satisfactory and their shipping methods were sufficient. All of the pints were received completely frozen which was good after traveling a few days in the summer heat. However, the dessert itself is horrible. They smell and taste like play dough. These desserts taste like something your child would make in their play kitchen. The taste of splenda was overwhelming and the texture of the dessert was grainy and horrible. I would not recommend this product to anyone.
Order # 85351
Response from Wink Frozen DessertsAug 5, 2019
Thank you for providing this.
Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.
I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.
https://winkfrozendesserts.com/pages/returns-and-refunds
The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.
If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.
If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.
Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.
MB
Marlene B.
Very disappointed!
I was so looking forward to these frozen treats. When they arrive they were still frozen. Packaged well. I almost couldn’t wait the 10 minute to thaw as instructed. Then I took a spoonful.... ughhh. The taste is not something close to Cake Batter. Then I thought well let me try the strawberry shortcake...... again such an awe full unnatural taste. I bought 4 pints .... salted carame and also s’mores. All with the same distinct taste. No difference in taste from one to the other. I am so disappointed. I spent a total of $41.99 and my order number is #85375.
Response from Wink Frozen DessertsAug 5, 2019
Hi Marlene,
Thank you for providing your order information.
We totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.
I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.
https://winkfrozendesserts.com/pages/returns-and-refunds
The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.
If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.
If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.
Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.
CH
Christine
Sad and truly disappointed
Updated:
After contacting Wink via email, I did receive a partial refund which is appreciated. For that alone, I will modify my review to 3 stars.
I find it curious that every other review (even written later than mine) has been verified and received a response from Wink. I will now have to take more time out of my busy day to go to the website and contact them.
First, I was not expecting rich and creamy "ice cream". I assumed the consistency would be more like an icy dessert which is fine. What I cannot get over, is how *bad* the flavors are. I bought *SEVEN* pints thinking "how bad can they be?" I have been doing the Keto Diet for nearly a year and like to try different things since I usually have to make my own desserts if I want a treat.
As soon as my shipment arrived last night, I tried the Cinnamon Bun, and I cannot describe the taste - almost like a liquor type of artificial flavor.....Horrible. Then I tried Strawberry thinking it would be a more natural taste since it is a fruit after all. Horrid. I just now tried the Vanilla Bean; I took two spoonfuls and threw it away. At 100 calories per pint, I was initially afraid I'd eat all 7 in 2 days. Now I realize I'm going to have to throw them all out. What a waste of money, but it was my fault for ordering 7. I see so many good reviews that I realize I seem to be the minority.
I spent $53.60 on Order #85137.
Response from Wink Frozen DessertsAug 6, 2019
Hi Christine,
I'm so sorry I didn't respond to your review the day it was left. I must have missed it.
We want people to be able to try our products with trust that we'll do what is necessary to make things right for them.
In each order, there is a contact card in case anything with a customer's order is not to their liking. This card encourages customers to contact us via email ([email protected]) to remedy the situation.
Prior to your review, did you happen to submit an email regarding your experience? If so, what date did you send it? I would like to make sure we didn't miss anything.
I've just looked into your order number and have refunded you as per our satisfaction guarantee policy.
The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.
If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.
If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.
Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.
MA
Maureen
I was really missing my ice cream…
I was really missing my ice cream treats when my family was enjoying theirs. My first taste wasn't good. The texture was different not cream but ice. The second time was better. Now I look forward to my Wink at night. I have even ordered routine delivery. This product lets me stay on Keto and not feel left out. The container lasts me 4 servings. Make sure to let in sit out for a few minutes to start to melt.
Would love to try the cookies but they are always out of stock
GM
Gwen M.
Free of everything, including taste.
I purchased the 12 pints so I could try each flavor. I have to say that I’m not impressed. I love that an entire pint is only about 4 net carbs, but the flavor is definitely not as I hoped. Sadly, I won’t be purchasing more. I guess my quest for the perfect Keto friendly dessert continues. 😞
**Update: per their satisfaction guarantee, Wink promptly refunded the cost of items purchased. Unfortunately, the product wasn’t to my liking, but their customer service is stellar.
Response from Wink Frozen DessertsAug 2, 2019
Hi Grace,
Thank you for ordering our products.
I'm so sorry to hear that we weren't to your taste.
While we do try to appeal to as many people as possible, we totally understand and accept that we're not for everyone.
That being said, we operate with integrity and would be more than happy to honor our satisfaction guarantee.
Would you mind sharing your order number?
Thanks!
