WINIXReviews of winixamerica.com

I have just purchased 2 winix, its been 14 days of fresher air and cut down on most of the allergens in the air. We have older people in the house and I wanted to keep the house with fresher air to keep them healthier. I love your system. I have a clean air machine from about 50 years ago and you had to leave the house as soon as you turned it on to purify the air after that you were ok. but the first initial time you turned it on was a challenge. Now my old system still works but it was not feasible to get everyone out of the house to get the air clean. Thank you Winix for a more adaptable system.

Customer service is a joke. The agents are rude and unprofessional. Buy another brand before you are stuck having to order expensive replacement filters from these scammers.

WI FI enabled air purifier bricked my phone. I downloaded the app and it made my phone hang randomly. Then, the third time, it just completely crashed. Nothing could turn it back on. DO NOT BUY THIS PRODUCT.

Terrible customer service/tech support. Paid nearly $1000 for a Winix air purifier that stopped working a few months out of warranty. Winix response: “the warranty has expired”. Then they ghosted me when I messaged them (twice) for help on how to have it repaired.

Winix makes a decent product, but the current cost of replacement air filters is a scam. Pricing a single filter replacement at $112 and then "discounting" it to 80 some bucks? These filters are essentially made of folded paper and have a carbon pre-screen. I can almost guarantee they're manufactured for under 12 bucks each. Corporate greed is what dictates the insane price. I seriously hope they end up in a class action lawsuit for price gouging. The sales model is the same as printers and ink. The unit doesn't have to sell for much profit, because they make all the money on the replacement of disposables.

I bought an Air Purifier 5500-2 that quit working during the 2-year warranty. I called their customer support # 877-699-4549 but after pressing 0 for customer service the phone transferred and rang for 5 minutes with no pickup (during their posted available time). There is no warranty if there is no customer service, BEWARE

Let me tell you about my allergies. From the first thaw of spring until the last, gasping breaths of fall, I have allergies. Sometimes I’m up for an hour or two at night because of allergies and the rest of the day my nose is a bulbous gnome dripping into thirty tissues. Also, I’m grumpy. 19th century medicine, as described in The Butchering Art, maintained that horrifying diseases were caused by miasmas, a.k.a. bad air. Well, we now know that things like gangrene are not transmitted through the air, but allergens sure are. Last fall, my partner suggested that we buy the Winix Air Purifier; I would run it for about two hours before bed (low setting, very quiet) and, magically, I slept through the night every day of the week.

Rating of 1-very poor customer service. Purchased an air purifyier-doa. Had to return it to the company for assessment or repair-that was 4 months ago. Not a word from them since..no replies to emails. Looking at a BBB complaint.