WINIXReviews of winixamerica.com

Don't purchase these directly from Winix becuase if you have an issue you will need to find a huge box to send it back, and it will cost you a fortune to return it. I've had two of their T800 air purifyers go wrong, with the exact same problem. One I returned to Amazon, but the other is still in my house, and it's a £200 paperweight. They even tried to infer that my cats sitting on the product may have caused the issue, when my cats were unable to access the second one that just broke.

Absolutely disgraceful customer support from Winix. I own a Winix Zero Pro air purifier and the replacement filters have been out of stock in Spain for months, with no end in sight. I emailed Winix support and was told the filter would be back in stock "soon". That was obviously a lie, since weeks later there is still no stock anywhere. Winix is happy to take your money for the device but has no interest in supporting it afterwards. If you cannot guarantee availability of basic consumables like filters, you should not be selling the device in this market. Avoid Winix, you will be left with an expensive paperweight and a support team that lies to your face.

Winix is a terrible company, their customer service is terrible with a I don't care attitude. Their products are made very cheap and I will never purchase their products again, as I said their customer service and warranty issues are terrible.

If I could give the Winix company zero stars I would. I’m actually thinking about returning the 2 air purifiers I bought from Amazon because this company treats their customers like dirt!! I submitted a claim to them for a 5510 air purifier that wasn’t working correctly and they totally blew me off not ever responding in any way!!! If you’re thinking about buying anything from this company STEER CLEAR BECAUSE THEY DON’T CARE ABOUT THEIR CUSTOMERS ONE IOTA!!!! 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Customer service is NON existent. I emailed customer service, NO response. I've since returned BOTH units to Costco, I've also notified Costo leadership that Winix customer service can't be bothered to reply to customers and the alexa integration is laughable. Do NOT recommend.

“I contacted Winix because the replacement filter I bought was listed as compatible with the C545, but my unit is the C545-S (the ‘S’ version), which wasn’t clearly distinguished in the description. The filter didn’t fit, and although the return window had passed, Winix did offer a partial credit, which I appreciate. However, I still feel the product listing was misleading and wish the compatibility information had been clearer to avoid this issue in the first place.”

I purchased the humidifier L61 as I saw it on the Kelly Clarkson show, this is horrible alot of mold and scum build up I have to clean it every day

Customer service is a joke. The agents are rude and unprofessional. Buy another brand before you are stuck having to order expensive replacement filters from these scammers.