WINIXReviews of winixamerica.com

Shipping and notification info was never given but when the product got here it works great. We love it. The product works great. Not work on your front end speaking with the back end to keep your customers up to speed. Give me a call. I can help you out.

I have 4 Winix U300s in my home, I bought them all within a year of each other. One of them developed a fan rattle which got louder over time. Two of the others had a fan that became unstable, they would constantly go up and down in rpm which was very irritating as it was audible even at the lowest speed, a consistent hum would be better than this. Only one of them seems to be running without issue (so far). On a positive note they clean the air exceptionally well, I just wish they were more reliable and replacement filters weren't so expensive.

I bought a Winix 5500-2 model via Wayfair. Brand new unit arrived within 9 days, especially during the holidays. All of this was great. I plugged in the unit and kept it on auto pretty much the whole time. At night time it goes to sleep mode and during the day it turns on. Seems to work well with the smart sensors and smalls. Good build quality. My only issue with WINIX is the customer service. I am having a very hard time getting proper responses from them regarding the warranty. There is a small noise coming from the unit while it's on. Kind of like two styrofoam pieces touching together, squeeky. The noise comes and goes and sometimes stays for long periods of time. I recorded the issue via video, and submitted a warranty claim through their website. They responded saying that due to my purchase from Wayfair, to go through them. Not a problem, Wayfair was contacted and without question they issued another unit to be sent. I recieved the new unit and I was able to actually keep the original unit. My issue is, I'd like to get the original unit fixed through the warranty as it has a 2 year warranty. Wayfair covers the first year and supposedly WINIX would take care of the 2nd year. I would love to speak to an agent at Winix to get this resolved. Emailing them has lead me nowhere and they continue to copy and paste their warranty information instead of responding properly to my email request.