WINIXReviews of winixamerica.com

Winix is a terrible company, their customer service is terrible with a I don't care attitude. Their products are made very cheap and I will never purchase their products again, as I said their customer service and warranty issues are terrible.

Good product. Zero customer service. My product was missing one of the filters, but I can't receive a response at all.

If I could give the Winix company zero stars I would. I’m actually thinking about returning the 2 air purifiers I bought from Amazon because this company treats their customers like dirt!! I submitted a claim to them for a 5510 air purifier that wasn’t working correctly and they totally blew me off not ever responding in any way!!! If you’re thinking about buying anything from this company STEER CLEAR BECAUSE THEY DON’T CARE ABOUT THEIR CUSTOMERS ONE IOTA!!!! 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Customer service is NON existent. I emailed customer service, NO response. I've since returned BOTH units to Costco, I've also notified Costo leadership that Winix customer service can't be bothered to reply to customers and the alexa integration is laughable. Do NOT recommend.

“I contacted Winix because the replacement filter I bought was listed as compatible with the C545, but my unit is the C545-S (the ‘S’ version), which wasn’t clearly distinguished in the description. The filter didn’t fit, and although the return window had passed, Winix did offer a partial credit, which I appreciate. However, I still feel the product listing was misleading and wish the compatibility information had been clearer to avoid this issue in the first place.”

I bought one of their air purifiers from Amazon and after less than a year the cord sparked when I plugged it in and the plug blew off. I contacted them and they responded immediately. They sent me a label so I could return it with no shipping cost. Then they evaluated the problem and sent me a new unit. Easy as that--I am so appreciative!

The air purifier was okay but they shipped their filter producing factory to thailand and now the quality of the air filter has gone down abysmally to the point where it is dangerous to buy this brand. They off-gas when you first buy and these harmful chemical smells have hurt me dangerously the past 4-5 days. I have ran it continuously the past week outside and even a wiff of it gave me severe migranes and drowsiness that was scary from this NEW filter. They also told me that I had to return it and shipping was on my dime, just to buy a new filter from them : that was also made in thailand and could very likely have the same chemical smells. What a disgusting company, all just to save a couple of dollars in profits I bet.

I purchased the humidifier L61 as I saw it on the Kelly Clarkson show, this is horrible alot of mold and scum build up I have to clean it every day