WingspanWingspan is the first payroll platform purpose-built for contingent work. Onboard and pay workers, bill clients, and stay compliant, all from one platform. Learn why finance and operations leaders are raving, visit https://www.wingspan.app/.
Wingspan (wingspan.app) has 293 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Administration & Services · New York, New York
Excellent
Administration & Services · New York, New York
Excellent
Administration & Services · New York, New York
Excellent
Administration & Services · New York, New York
Excellent
293 approved reviews, newest moderated first
Alex H.
Very simple process. I was hesitant when asked to do this for a client, but was very pleased with how straightforward it was to set up an account. Hopefully this will facilitate revenue cycle, but I haven't experienced that yet
customer
I am very new to using Wingspan. And I am very pleased with there service. I haven't had a bad experience at all!
EFlu
I have utilized Wingspan for over a year now, and rarely have I had a delayed payment until this month. I have almost $1000 of payments from clients that have not been deposited into my account. One of the first payments was on August 2; it is now August 26 and not in my account. I reached out to support on August 19. The head of support has been kind and heightened my issue, yet, I have had to continually follow up to press the issue. Patience and trust are now lost. Wingspan had been a tremendous help to my small business, but at this point, with five payments "stuck" with no update of why and when I will receive them, they are proving to be untrustworthy.
Response from WingspanSep 6, 2024
Dear Emily, Thank you for your feedback. We understand your frustration with the recent payment delays. We've confirmed that all payments in question have now been processed: - Invoices IL05R-172, IL05R-170, and IL05R-169 were processed on August 29th and paid out on September 3rd. These delays were related to a recent system update. Our team has implemented measures to prevent similar issues going forward. We appreciate your business and hope to continue supporting your work. If you have any questions, please contact our support team.
Patricio R.
This is my first time on this platform and I like how quickly they respond. The information is also very clear. I notice that they meet deadlines.
al B.
Wingspan is so easy to use. The reports are very informative and make reporting for tax purposes seamless. We use the program for several job reporting locations. I hope the program will continue to expand.
Jade A.
Wingspan has repeatedly withheld funds and delayed contractor payouts without prior notice, sometimes for more than a week. This has created mistrust between our company and our contractors, leaving them unpaid for uncertain lengths of time. The lack of reliability makes Wingspan unfit to handle our business or ensure timely payment to quality workers. Additionally, their support is limited to chat or email, with no option to speak with a live representative. Once the current funds their withholding are released, we’re terminating our relationship and going elsewhere.
Response from WingspanSep 6, 2024
Thank you for taking the time to share your experience with Wingspan. We sincerely apologize for the payment delays and issues you encountered, which were caused by an unexpected complication during our recent bank migration process. We understand how disruptive this was for you and your contractors, and we take full responsibility for the inconvenience and loss of trust this caused. To address the specific issues you faced: 1. We identified that the payments were returned due to the closure of our previous clearing account during the bank migration. 2. Our team worked to reopen the affected invoices and manually adjusted their status to ensure they could be paid again. 3. We verified that the funds are now available to be properly disbursed to your contractors. We appreciate your patience as we worked through this complex situation. Our development team has since implemented additional safeguards in our payment processing system to prevent similar issues from occurring during any future banking changes.
Katrina C.
Unfortunately, what started out fairly good has deteriorated over time. First, let's talk about how they pushed the Wingspan Wallet on our group saying we would get paid a day earlier. I signed up for that, and for the first few months it worked well. Then it got to be later in the day and no payment. Their own staff didn't even understand what we had been told about getting a day earlier; when I complained loudly, I finally was told that it would be available after noon. They then changed banks. Should be simple. Disconnected the card from the bank account associated with the Wingspan Wallet and while I have a new account number, I was never given a new card. Fast forward to finding out today, the day I am supposed to see the funds in my account, and I get an email stating I will see the funds August 16--two days past the date I'm supposed to get the funds. Their customer service doesn't answer their phone and they say they will contact you in 24 hours. Sure, but they likely will not even answer the question you asked or give you a straight answer. I absolutely hate this company.
Patricia E. W.
I was overwhelmed at the beginning, once I used it. I realized my fears were unfounded, it is effortless to follow instructions and understand the app.