WingspanReviews of wingspan.app

Simple and easy website to use and process invoices.

Unfortunately, my payee uses Wingspan, so I'm stuck with them...Up until now, things have been fine with Wingspan, but now I have an issue and no way to get immediate help... Yesterday, Oct 10th, was payday, and I've never had an issue getting paid. I reached out to Customer Support, and AFTER SIX HOURS or so, received a response that the payment WAS sent and may not show in my account until today. I had recently changed direct deposit banks, so I thought maybe it was on the bank side, but they advised they saw no pending deposit. Fast-forward to today, and I received an email that the payment was rejected. Unfortunately, Wingspan's website only shows the last 4 digits of the banks, so I was unable to verify if it was a routing/account typo or not. Since it's now urgent, I updated the banking information and added it as "Instant" pay, meaning I'd get paid within the hour; that was nearly 4 hours ago, and I've yet to see my payment; is this what I'm paying a 1% "fee" for?! Also, after updating my pay info, I manually re-added the other banking info, not realizing it would be the new "Default" payment; I immediately re-set the other bank account as the "Default." Now, I am left wondering if I haven't received it because it was sent to the account I manually added, even though it was only there for maybe 10 seconds (it does not have an Immediate Pay option) or if it's something on Wingspan's side. Again. So I reached out to Chat, which supposedly has daytime hours, yet I am still waiting, 3.75+ hours later, for a response via Chat, even though it is now, and has been, during the timeframe they supposedly respond. AND it's the weekend, for which we have plans since Monday is my husband's birthday... If Wingspan is not going to answer Chat in a timely fashion, there should be some way to contact them via phone! This has been a horrendous experience, and as of this second, it is still going on.

Wingspan keeps me informed and gets my funds to me on time! I'm so appreciative of their services!

It was a seamless experience to register and input all my information.

to be honest ,the process was very easy and understand, all you have to do is follow the directions .

I love the promptness they give when comes to invoices. I love how accurate the time keeping is for self contractors. I love how it’s all compact and if you have a task it shows til complete.

It was efficient. I have never had an online payment system set up this quickly. I had 30 minutes before i had to get my kids from the babysitter, and hoped it would not take too long. It took less than 5 minutes! Now i have time to leave this review and do something else as well!

User-Friendly Interface: An intuitive, easy-to-navigate platform makes tasks simple and efficient, reducing frustration and making the experience enjoyable. Efficiency and Speed: Fast service that saves time while delivering accurate results always stands out. Whether it's processing requests, providing information, or helping with a task, efficiency is key. Excellent Customer Support: Support that’s responsive, knowledgeable, and helpful can make a significant difference. A service that provides guidance when needed, without long wait times or complex procedures, enhances the overall experience.