WineraReviews of winera.us

⭐️ 1 Star – Extremely Poor Customer Service and Unacceptable Delay I strongly advise people to think twice before using Casino Winery. I made my purchase on July 20th, and it is now August 27th—more than a month later—and I still have not received my redeem. Casino Winery requested card verification, and I promptly provided the information they asked for. Since then, I have received no resolution, no meaningful update, and absolutely no communication from their support team. I have contacted support multiple times by email, yet my messages have been completely ignored. This is extremely frustrating and unprofessional. If additional verification is required, that is understandable, but customers should at least receive a response and a clear explanation of what is happening with their account and redeem. Waiting more than a month with no resolution and no response from customer support is completely unacceptable. At this point, I am very disappointed with my experience and would not recommend Casino Winery to anyone until they improve their customer service and actually address customer issues in a timely manner. I simply want my case reviewed, a clear explanation, and my redeem processed.

They won’t verify your account so don’t bother. Been waiting since last month and they still haven’t completed my kyc. Customer support doesn’t respond, don’t even bother wasting your money. Update: I’ve since been verified and paid. Thank you

I gave Winera a try and I couldn’t be regretting it more, I’ve been stuck in their verification process for over two weeks now, and every single time I talk to Support they just send out a copy pasted response they sent to everybody stating that the verification process has no time frame, these people are total crooks and scammers just openly stealing money, do not use them

I am extremely disappointed with my experience with Winera. I have $250 in winnings showing in my account, but I have been unable to redeem them because my account verification has been pending since August 5, 2026. I submitted the requested verification documents on August 5 and have contacted Winera multiple times through live chat and email. I have spoken with different chat representatives and repeatedly requested an escalation. Unfortunately, I keep receiving the same generic response that my verification is still pending, while the emails I have sent have gone unanswered. It has now been 19 days with no meaningful update, no explanation of what is holding up my verification, and no clear timeframe for when this will be resolved. would give ZERO stars if Trustpilot allowed it. I've spoken with different representatives, sent multiple escalation requests, and repeatedly asked for someone to actually look into my case. Instead, I keep getting the same generic response from chat representatives: essentially that my verification is still being reviewed and that I need to wait. My emails have received NO RESPONSE. It's now August 24 — 19 days after submitting my verification documents — and nobody has given me a legitimate explanation for why my verification is still pending, whether something is wrong with my documents, whether additional information is needed, or when this will actually be resolved.

Have been waiting a week and a half for my redemption and support is basically unreachable. I have emailed 5+ times and have not gotten a response back ive never had this bad of an experience on and sweepstakes casion ever. Very dissapointed. If there's any support members out there please help Customer ID: 2423751

Zero issues with this platform - stable connect, fast loading, frendly support, and a clean design. OK 1st I was intended to mark as4, but read negs and now increment the mark

Good selection of games and good VIP service and awesome customer service.

Well I have played here several times, I think I deposited 4 or 5 times but finally won with my free spin money! Was 280 when I submitted all 5 kyc docs, but since played to a $100 and stopped there as my kyc docs have not even been approved or looked at I've sent 4 messages this week inquiring about my kyc being approved, not one response and the live chat doesn't work for me in any browser, so I'm here to hopefully get a reply as I see players getting responded to and approved. I hope when I do get approved on my kyc my payout is smother. I like the game AND WILL CHANGE THIS REVIEW IF I CAN GET MY KYC APPROVED AND PAID! I ALSO HAVE A CASINO BLOG AND 2500 FOLLOWERS, I HAVENT WRITTEN MY ARTICLE YET ON WIN ERA, BUT AM GIVING THEM A CHANCE TO GET MY PAYOUT AND KYC APPROVED. THANKS, Mart Derek Vannostrand Update: Thanks Julia for the reply I hope they do expedite from here on out ive been burned 3 times by other stakes casinos and it's easy to be reluctant when days start accumulating. Let's see what happens. Update: I can verify that my docs and account did get verified, i was hoping there was a way to use crypto for a withdrawal, there was only ACH present under the redeem section, I did submit a redemption for 100/$98 after fee. As soon as I get my redemption processed I will gladly update this review and rate it appropriately to reflect my experience, correspondence and finally when I receive funds... Just wanna make sure I get redemption as I have been burned 3 times by sweeps sites. But hopefully Julia this last part is smooth and timely....thank you guys.